Help Desk Technician Jobs in Council Bluffs, IA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Client Technical Support Associate
- Omaha, NE (3 miles from Council Bluffs, IA)
- 16 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 16 hours ago
Extensive knowledge of PC/Mac computing environments including operating systems, peripherals, & navigating through complex software....
Epic Certified Willow Inpatient Support Specialist
- Omaha, NE (3 miles from Council Bluffs, IA)
- 17 hours ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 day ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Data Center Hardware Technician (overnights)
- Omaha, NE (3 miles from Council Bluffs, IA)
- 2 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 2 days ago
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 3 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 3 days ago
Essential Job Duties and Responsibilities: Learn new software programs and train division personnel. Develop training aids and quick reference guides for users. Install personal computer and...
- Papillion, NE (12 miles from Council Bluffs, IA)
- 5 days ago
- Papillion, NE (12 miles from Council Bluffs, IA)
- 5 days ago
Receive ticket/s Collect part/s Go to rack location listed in ticket Un-cable network switch Remove switch from rack Open switch Locate and replace SSD and DIMM Process logical transaction in...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 5 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 5 days ago
Knowledge of basic network operating system fundamentals. Skill in the operation and maintenance of the personal computers and peripheral devices....
Customer Care Expert - Enterprise Support
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 13 days ago
Customer Care Expert - Enterprise Start Date: Monday, April 21st- Training is 10 weeks on-site in the Omaha, NE office. There is no PTO allowed during training. Location: Omaha, NE Office - 1926 S...
Azure Desktop Support Specialist
- Omaha, NE (3 miles from Council Bluffs, IA)
- 17 days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 17 days ago
Azure Desktop Support Specialist Published February 19, 2025 Location Nebraska, Nebraska Remote Work No DESCRIPTION Job Title: System Administrator (Azure) Duration: 12 month contract Location:...
Tier 1 Technical Support Representative (REMOTE NEBRASKA)
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
Tier 1 Technical Support Representative (REMOTE NEBRASKA) Job Category: Contact Center Requisition Number: TIER1001339 ing Details ed: February 6, 2025 Full-Time Locations Showing 1 location...
IT Property Support Engineer I - (Council Bluffs)
- Council Bluffs, IA
- 30+ days ago
- Council Bluffs, IA
- 30+ days ago
system and related vendor patches or temporary fixes as defined in the Product Support Agreement Provide first or second level problem determination/ isolation and recovery support for Host Platform...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
Overview We are looking for an IT Support Intern to join our team in our Omaha, NE location. In this role, you will assist in supporting internal customers and computer systems at Interstates,...
Help Desk Technician - Omaha, NE Location
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 30+ days ago
Help Desk Technician Omaha NE ~ Help Desk Technician ~ Join our hardworking, collaborative team where your contributions will be celebrated and valued. Why Stillwater?...
- Omaha, NE (3 miles from Council Bluffs, IA)
- 45+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 45+ days ago
Overview Job Purpose The Industry Technical Support Agent acts as a Mortgage Industry specialist relevant to the use and application of ICE Mortgage Technology and services. The Industry Technical...
Remote Work- Omaha, NE (3 miles from Council Bluffs, IA)
- 90+ days ago
- Omaha, NE (3 miles from Council Bluffs, IA)
- 90+ days ago
Overview Job Purpose The Client Support Specialist II acts as a Mortgage Industry specialist relevant to the utilization and application of ICE Mortgage Technology and services. The Client Support...
Remote WorkDemographic Data for Council Bluffs, IA
Moving to Council Bluffs, IA? Find some basic demographic data about Council Bluffs, IA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Council Bluffs, IA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Council Bluffs, IA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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