Help Desk Technician Jobs in Springfield, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Technical Support Specialist - PBMAD022825_11-4658
- Springfield, IL
- 6 days ago
- Springfield, IL
- 6 days ago
at Beacon Hill Solutions Group, LLC in Springfield, Illinois, United States Job Description Position: Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About...
Remote WorkRed River Systems Support Engineer II in Springfield , Illinois Basic Qualifications: U.S. Citizenship Required Red River offers a competitive salary, excellent benefits and an exceptional work...
Information Systems Technician II - Desktop Support
- Springfield, IL
- 8 days ago
- Springfield, IL
- 8 days ago
Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Information Systems Technician II - Desktop Support Division: Information Technology Union: IFT Location: 2701 S Dirksen...
Technical Support Specialist Location: 100% REMOTE (Central & Eastern Time Zones ONLY) About the Role We are seeking an experienced Technical Customer Support Specialist. This role requires...
Remote WorkEliassen Group Operations Support Engineer in Springfield , Illinois Operations Support Engineer Anywhere Type: Contract Category: Support Industry: Financial Services Workplace Type: Remote...
Remote WorkLumen Lead Software Support Engineer in Springfield , Illinois About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly,...
Wilson Language Training Customer Support Specialist in Springfield , Illinois Customer Support Specialist Department: Customer Support Location: Here at Wilson Language Training, we are committed...
Help Desk / IT Outreach (Principal Consultant #1652)
- Springfield, IL
- 14 days ago
- Springfield, IL
- 14 days ago
(COPY OF TRANSCRIPTS REQUIRED AT TIME OF APPLICATION) Two years of basic customer service experience (in addition to education requirements) providing technical and/or help desk support with billing...
Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 18 days ago
- Springfield, IL
- 18 days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
Senior Customer Support Analyst - 2nd Shift (Remote)
- Springfield, IL
- 18 days ago
- Springfield, IL
- 18 days ago
Date Posted: 2025-02-18 Country: United States of America Location: HIL99: Field Office Remote Location, Remote City, IL, 62701 USA Position Role Type: Unspecified Joining Collins Aerospace isn't...
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise, Paragon, Altera TouchWorks, Altera...
Knowledge of operating systems (WINDOWS, LINUX). Hands on Linux shell commands to configure servers, track memory & disk usage, file management and permissions is required....
EDB Senior Support Engineer ll in Springfield , Illinois A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional,...
Remote WorkCAI Technical Support Analyst (2nd Shift) in Springfield , Illinois Job ID Number R4762 Employment Type Full time Worksite Flexibility Remote Job Summary As a Technical Support Analyst (2nd Shift)...
Systems; Windows, Windows Server, group policy, firewalls and antivirus software and the impacts of such on various programs/network topographies Network, troubleshooting experience with various network...
Demographic Data for Springfield, IL
Moving to Springfield, IL? Find some basic demographic data about Springfield, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Springfield, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Springfield, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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