Help Desk Technician Jobs in Scott Air Force Base, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 hours ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 13 hours ago
System, Microsoft Teams, SharePoint, SCCM, Visio, Project and various workstation software Excellent customer service skills with the proven ability to build and establish a rapport with a diverse...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 hours ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 hours ago
Company Description AZZ Inc. is the leading independent provider of hot-dip galvanizing, spin galvanizing, powder coating, plating, and coil coating solutions to a broad range of end-markets....
IT Training Coordinator/Help Desk Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 hours ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 hours ago
Position Type: Full-time, 12-month position Summary Principia is looking for an IT Training Coordinator/Basic Help Desk Support person....
Epic Certified Willow Inpatient Support Specialist
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 hours ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 17 hours ago
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you...
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Certified Willow Inpatient Support Specialist you will have the...
Remote Part-Time User Support Representative - Technical Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
Overview Enterprise Mobility is excited to announce we currently have openings for a Part-Time User Support Representative in our Support Services, Global User Support - Technical Department. This...
Remote WorkRemote User Support Representative - Technical Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 1 day ago
Overview Enterprise Mobility is excited to announce we currently have an opening for a User Support Representative in our Support Services, Global User Support - Technical Department. This is a...
Remote WorkDESKTOP and HELPDESK SUPPORT NEW
- Scott Air Force Base, IL
- 1 day ago
- Scott Air Force Base, IL
- 1 day ago
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
They are actively seeking a Service/Help Desk Technician based in O'Fallon, IL. This is a fulltime, onsite role. An active DoD Secret clearance is required for this role....
US Citizen with the ability to obtain/maintain a security clearance when needed Strong knowledge of various operating systems (Windows, macOS, Linux)....
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 4 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 4 days ago
system updates and security updates....
Technical Support Specialist III - Desktop Support Washington University in St. Louis
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 5 days ago
systems, software, and hardware....
Technical Support Specialist III - Desktop Support
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 6 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 6 days ago
systems, software, and hardware....
Asset Management and Support Engineer
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 8 days ago
- Saint Louis, MO (19 miles from Scott Air Force Base, IL)
- 8 days ago
This role is critical maintain accountability for the management of all IT assets for Build-A-Bear and ensure proper focus is placed on asset management to positively impact our cost of doing...
- Scott Air Force Base, IL
- 11 days ago
- Scott Air Force Base, IL
- 11 days ago
Help Desk support shall include troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations....
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Scott Air Force Base, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Scott Air Force Base, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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