Help Desk Technician Jobs in Rockford, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Train users on internal systems and Microsoft Office Provide level one help desk support Maintain records of hardware, licenses, and media Enter purchase requests Load/Catalog backup media....
Date Posted: 2025-02-07 Country: United States of America Location: A01: Rockford - Aerospace 4747 Harrison Avenue, Rockford, IL, 61125 USA Position Role Type: Remote Joining Collins Aerospace...
- Beloit, WI (16 miles from Rockford, IL)
- 30+ days ago
- Beloit, WI (16 miles from Rockford, IL)
- 30+ days ago
ABC Supply is North Americas largest wholesale distributor of exterior and interior building products. ABC Supply is proud to be an employee-first company. In fact, we have won the Gallup Great...
- Loves Park, IL (7 miles from Rockford, IL)
- 30+ days ago
- Loves Park, IL (7 miles from Rockford, IL)
- 30+ days ago
Technical Support Engineer Requisition ID: 41943 Job Location(s): Loves Park, IL, US Job Description Technical Support Engineers report to the NAM Technical Support Manager and will serve as the...
- Freeport, IL (24 miles from Rockford, IL)
- 45+ days ago
- Freeport, IL (24 miles from Rockford, IL)
- 45+ days ago
Thank you for your interest in joining our team! At CGB, you can contribute to meaningful work, grow professionally and personally, and belong in a place where everyone has a voice. Founded in...
Diesel Technical Support Specialist
- Beloit, WI (16 miles from Rockford, IL)
- 60+ days ago
- Beloit, WI (16 miles from Rockford, IL)
- 60+ days ago
The Technical Support Specialist is a member of the Technical Support team. Each team member has specialties but must also have general capabilities. The Technical Support Department supports the...
Let’s change lives together. Join a purpose-driven community of champions. Position Purpose: The IT Help Desk II technician will support the IT department in maintaining network infrastructure,...
Position Type: Technology/Software Support Specialist Date Posted: 12/5/2024 Location: Administration - Information Technology/Services Additional Information: Show/Hide ROCKFORD PUBLIC...
Demographic Data for Rockford, IL
Moving to Rockford, IL? Find some basic demographic data about Rockford, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Rockford, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Rockford, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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