Help Desk Technician Jobs in Genoa, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Drives Technical Support Engineer
- Loves Park, IL (21 miles from Genoa, IL)
- 12 days ago
- Loves Park, IL (21 miles from Genoa, IL)
- 12 days ago
Drives Technical Support Engineer Requisition ID: 41943 Job Location(s): Loves Park, IL, US Employment Type: Full Time Segment: Danfoss Power Electronics and Drives Seg Job Function: Sales Job...
Remote WorkHelp Desk Support Specialist I
- Algonquin, IL (19 miles from Genoa, IL)
- 17 days ago
- Algonquin, IL (19 miles from Genoa, IL)
- 17 days ago
Attachment(s): Help Desk Support Specialist I.pdf...
- Crystal Lake, IL (22 miles from Genoa, IL)
- 20 days ago
- Crystal Lake, IL (22 miles from Genoa, IL)
- 20 days ago
Insight Global is seeking a Level 2 Technician for an IT company based in Crystal Lake, Chicago. This role will primarily focus on providing advanced technical support, executing managed services...
- South Elgin, IL (20 miles from Genoa, IL)
- 30+ days ago
- South Elgin, IL (20 miles from Genoa, IL)
- 30+ days ago
Hoffer Plastics is hiring for "Help Desk Technician "....
- St Charles, IL (23 miles from Genoa, IL)
- 60+ days ago
- St Charles, IL (23 miles from Genoa, IL)
- 60+ days ago
RCA's Passion "I joined RCA in 2017 as a Recovery Support Specialist (RSS) and it was one of the most rewarding journeys of my life -- being of service to those struggling with the same disease I...
Job Title Technical Support Specialist Job Description Technical Support Specialist You will be act as subject matter expert providing support and working on the resolution of escalated cases in...
Help Desk Support Specialist II
- Algonquin, IL (19 miles from Genoa, IL)
- 60+ days ago
- Algonquin, IL (19 miles from Genoa, IL)
- 60+ days ago
Attachment(s): Help Desk Support Specialist II.pdf...
Job Title Internship: Technical Support in Healthcare Job Description Location: Genoa, Italy Time: full-time Duration: 6 months Type: Extracurricular Internship As a Technical Support Intern, you...
Technology Support Specialist 12 month
- Geneva, IL (24 miles from Genoa, IL)
- 90+ days ago
- Geneva, IL (24 miles from Genoa, IL)
- 90+ days ago
Position Type: Technology/ District Technician Date Posted: 1/13/2025 Location: Coultrap Educational Services Center Closing Date: until filled Description: The salary range is...
Demographic Data for Genoa, IL
Moving to Genoa, IL? Find some basic demographic data about Genoa, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Genoa, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Genoa, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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