Help Desk Technician Jobs in Champaign, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Overview MSA is seeking a highly skilled Autodesk Help Desk Support Technician to join our team in our Champaign, IL office....
- Urbana, IL (1 mile from Champaign, IL)
- 15 days ago
- Urbana, IL (1 mile from Champaign, IL)
- 15 days ago
Time to get to work! We're seeking an experienced IT Support Technician for a client in Central Illinois. This is a 6-month contract to hire. If you're that person and if you have the IT Support...
Responsibilities This position is not a remote position, but in-house support. The IT Consultant manages computer hardware and software for the facility. Basic responsibilities include...
District Technology Support Specialist
- Mahomet, IL (11 miles from Champaign, IL)
- 45+ days ago
- Mahomet, IL (11 miles from Champaign, IL)
- 45+ days ago
Duties Job Responsibilities: Install, configure, maintain, troubleshoot, and analyze hardware including but not limited to: Windows 10 and 11 Laptops Windows 10 and 11 Desktops Chromebooks and...
Position Type: District Date Posted: 3/4/2025 Location: Mahomet-Seymour CUSD #3 Date Available: 07/01/2025 Closing Date: Until filled District: Mahomet-Seymour CUSD #3 Job...
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
- Urbana, IL (1 mile from Champaign, IL)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
Demographic Data for Champaign, IL
Moving to Champaign, IL? Find some basic demographic data about Champaign, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Champaign, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Champaign, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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