Help Desk Technician Jobs in Aurora, IL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Lockport, IL (15 miles from Aurora, IL)
- 11 days ago
- Lockport, IL (15 miles from Aurora, IL)
- 11 days ago
To be a team member at ADB Companies, or as we call it, part of the A-Team, you must be ALL IN to support the companys mission, vision, and values. OUR MISSION: We are a customer-centric partner...
VoIP Phone Support Specialist Position Available
- Bolingbrook, IL (11 miles from Aurora, IL)
- 5 hours ago
- Bolingbrook, IL (11 miles from Aurora, IL)
- 5 hours ago
We are looking for a skilled and customer-focused VoIP Phone Support Specialist with a strong foundation in networking to join our team. This role involves providing top-notch support for VoIP...
- Glendale Heights, IL (11 miles from Aurora, IL)
- 8 hours ago
- Glendale Heights, IL (11 miles from Aurora, IL)
- 8 hours ago
The Network/Systems Administrator will manage and administer Office 365, Windows Server, firewall, and local network across our branches nationwide. They will recommend software and hardware...
Technical Support Representative I
- Romeoville, IL (13 miles from Aurora, IL)
- 1 day ago
- Romeoville, IL (13 miles from Aurora, IL)
- 1 day ago
desk technicians, call center associates, retail associates, customer service experts, and veterans....
Aurora, IL | Hybrid | United States Schedule: 8:30am to 5pm CST Customer Support Specialist In a life without sound, our work provides meaning. As a leading provider of innovative hearing care...
- Bolingbrook, IL (11 miles from Aurora, IL)
- 3 days ago
- Bolingbrook, IL (11 miles from Aurora, IL)
- 3 days ago
Microsoft Windows Operating System Education & Experience Up to 2 years of experience is preferred High School Diploma Required Demonstrated Physical Abilities as Follows: While performing the duties...
- Naperville, IL (6 miles from Aurora, IL)
- 4 days ago
- Naperville, IL (6 miles from Aurora, IL)
- 4 days ago
At IAT Insurance Group (IAT), interns are valued members of our organization. Our internship program aims to provide meaningful, thought-provoking work to each candidate that joins the team. Our...
Summer School - Technology Assistant (TA)
- Wheaton, IL (8 miles from Aurora, IL)
- 5 days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 5 days ago
Position Type: Summer School/ Summer School Support Staff Date Posted: 3/7/2025 Location: Elmhurst CUSD 205 District: Elmhurst Community Unit School District 205 Summer Program...
District Network Administrator and IT Support Technician (Operations)
- Wheaton, IL (8 miles from Aurora, IL)
- 5 days ago
- Wheaton, IL (8 miles from Aurora, IL)
- 5 days ago
Position Type: Technology Date Posted: 3/7/2025 Location: District Office Date Available: ASAP Closing Date: Until Filled District: Glenbard Township High School District 87 JOB...
Desktop Support Engineer / IT Suppport
- Saint Charles, IL (10 miles from Aurora, IL)
- 5 days ago
- Saint Charles, IL (10 miles from Aurora, IL)
- 5 days ago
We need to identify Desktop Support Engineers for St Charles location The tech would need to be an Expert in troubleshooting windows & macs Support end user and resolve issues Manage inventory ;...
Provide on-site field support for installation, servicing, and repair of systems and equipment. Troubleshoot hardware issues for desktops, laptops, mobile devices (phones & tablets), peripherals,...
- Warrenville, IL (4 miles from Aurora, IL)
- 5 days ago
- Warrenville, IL (4 miles from Aurora, IL)
- 5 days ago
Knowledge of operating systems including Windows XP, 7, 8, and Windows 10....
Remote WorkRetail Technical Support Representative - Remote
- Oak Brook, IL (17 miles from Aurora, IL)
- 5 days ago
- Oak Brook, IL (17 miles from Aurora, IL)
- 5 days ago
. + Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. + Demonstrate advanced product knowledge and he ability...
Remote WorkNational Support Specialist - Hospital Patient Monitoring
- Rosemont, IL (23 miles from Aurora, IL)
- 5 days ago
- Rosemont, IL (23 miles from Aurora, IL)
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Rosemont , Illinois As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
- Northlake, IL (21 miles from Aurora, IL)
- 6 days ago
- Northlake, IL (21 miles from Aurora, IL)
- 6 days ago
The Help Desk Support Agent must adhere to The Custom Companies processes....
Demographic Data for Aurora, IL
Moving to Aurora, IL? Find some basic demographic data about Aurora, IL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Aurora, IL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Aurora, IL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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