Help Desk Technician Jobs in Idaho Falls, ID
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Job Details Job Location : Hospital Main Campus - Idaho Falls, ID Position Type : Full Time Education Level : High School Salary Range : Undisclosed Travel Percentage : None Job Shift : Any Job...
Adjunct Instructor--IT: Intro to Information Technology and PC Hardware Technician
- Rexburg, ID (19 miles from Idaho Falls, ID)
- 7 days ago
- Rexburg, ID (19 miles from Idaho Falls, ID)
- 7 days ago
(Open Ended Question) * Describe practical work experience you have had that would help you succeed in teaching this foundational desktop operating systems course....
Remote WorkExperience with Microsoft Windows operating systems and products. High School Diploma or equivalent and 1 year of customer service experience is required....
National Reactor Innovation Center (NRIC) Support Engineer
- Idaho Falls, ID
- 24 days ago
- Idaho Falls, ID
- 24 days ago
at Battelle Energy Alliance dba Idaho National Labora in Idaho Falls, Idaho, United States Job Description Idaho National Laboratory is hiring a National Reactor Innovation Center ( NRIC ) Support...
Demographic Data for Idaho Falls, ID
Moving to Idaho Falls, ID? Find some basic demographic data about Idaho Falls, ID below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Idaho Falls, ID
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Idaho Falls, ID offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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