Help Desk Technician Jobs in Macon, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Systems Support Specialist I (Cochran Campus) Location: MGA Cochran Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 282767 About Us Middle Georgia State University (MGA), a...
Desktop Support Technician Level II
- Robins AFB, GA (14 miles from Macon, GA)
- 2 days ago
- Robins AFB, GA (14 miles from Macon, GA)
- 2 days ago
Tyto Athene is searching for a Desktop Support Level II at Warner Robins, GA. This is a complex, multi-year contract to support the Air Force Reserve Command (AFRC) Information Technology (IT)...
Product Support Engineer (Systems Fleet Support)
- Warner Robins, GA (16 miles from Macon, GA)
- 4 days ago
- Warner Robins, GA (16 miles from Macon, GA)
- 4 days ago
Product Support Engineer (Systems Fleet Support) Company: The Boeing Company The Boeing Global Services organization is seeking a highly motivated experienced full stack software developer for an...
COMPUTER SKILLS: The Support Desk Specialist I must possess advanced level PC operating system/hardware and application usage skills. See application list below....
Journeyman Customer Support Help Desk/Computer/Data Entry Operator
- Macon, GA
- 12 days ago
- Macon, GA
- 12 days ago
SUMMARY Bering Straits Professional Services, a subsidiary of Bering Straits Native Corporation, is currently seeking a qualified Computer Operator II/ Journeyman Customer Support Help...
Diagnostica Stago, Inc. Field Support Engineer - FIELD...1 in Macon , Georgia Ideal candidates for this position will be located in the greater Macon, GA area. Plans and coordinates activities...
Ideal candidates for this position will be located in the greater Macon, GA area. Plans and coordinates activities concerned with installing/maintaining instrumentation, investigating and...
The IT Service Desk Analyst I is responsible for providing assistance in trouble-shooting advanced end-user and infrastructure support issues for Macon-Bibb. Coordinate with the Security &...
The IT Service Desk Analyst is primarily responsible for planning, updating, troubleshooting, and maintaining the Sheriff Department information technology needs. To perform this job successfully,...
The IT Service Desk Analyst is primarily responsible for planning, updating, troubleshooting, and maintaining the Fire Department information technology needs. To perform this job successfully,...
Demographic Data for Macon, GA
Moving to Macon, GA? Find some basic demographic data about Macon, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Macon, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Macon, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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