Help Desk Technician Jobs in Alpharetta, GA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are Ministry Brands is a leading provider of SaaS operational management systems, payments platforms,...
Associate Workstation PC Technician - Atlanta
- Berkeley Lake, GA (11 miles from Alpharetta, GA)
- 1 day ago
- Berkeley Lake, GA (11 miles from Alpharetta, GA)
- 1 day ago
The ideal candidate will have experience with Windows operating systems, Microsoft Office 365, MS Teams, and basic desktop and networking support....
Job Description: Responsibilities Provide support for internally developed software applications and assist in troubleshooting customer system issues related to Kaleris /Navis products. Manage...
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 4 days ago
- Lawrenceville, GA (21 miles from Alpharetta, GA)
- 4 days ago
Strong knowledge of Windows and Mac operating systems, as well as common software applications required....
The Help Desk Support Specialist will be responsible for answering requests and addressing system and user issues in a timely and professional manner....
National Support Specialist - Hospital Patient Monitoring
- Alpharetta, GA
- 5 days ago
- Alpharetta, GA
- 5 days ago
Philips National Support Specialist - Hospital Patient Monitoring in Alpharetta , Georgia As a National Support Specialist, you will mentor Hospital Patient Monitoring (HPM) customer-facing...
Customer Service Support Specialist - IT Customer Service and Support
- Suwanee, GA (12 miles from Alpharetta, GA)
- 6 days ago
- Suwanee, GA (12 miles from Alpharetta, GA)
- 6 days ago
Position Type: Professional/Technical/ Customer Svc Support Spec Date Posted: 3/5/2025 Location: Instructional Support Center Date Available: 03/10/2025 Job Code: Customer Svc Support Spec -...
- Vinings, GA (19 miles from Alpharetta, GA)
- 6 days ago
- Vinings, GA (19 miles from Alpharetta, GA)
- 6 days ago
Top Skills' Details A couple of items to discuss: *4 days onsite *There could also be times that split between locations. The majority of the time they will be at Headquarters but the other...
Service Desk Technician / Marietta, GA / Hybrid
- Marietta, GA (19 miles from Alpharetta, GA)
- 7 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 7 days ago
A growing managed service provider in the Atlanta area is looking for their next team member in the IT department! They are hiring for a Service Desk Technician to work for them in their new...
A client of Insight Global is looking for a Client Support Specialist to join their team in Alpharetta, GA. What you can expect on a typical day: Client Support. You will help our clients manage...
- Marietta, GA (19 miles from Alpharetta, GA)
- 12 days ago
- Marietta, GA (19 miles from Alpharetta, GA)
- 12 days ago
Controls Support Engineer Job Description Position Summary: As a second-line support engineer you will be working within the North American Support Center (NASC) call center team alongside other...
- Dunwoody, GA (10 miles from Alpharetta, GA)
- 13 days ago
- Dunwoody, GA (10 miles from Alpharetta, GA)
- 13 days ago
Job ID: 507607 CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North...
Technical Support - $21/hr Alpharetta, GA PLEASE DO NOT SUBMIT ANYONE WHO PREVIOUSLY INTERVIEWED OR WAS REVIEWED IN THE LAST SIX MONTHS. The Service Desk Agent is the first point of contact for...
Sr. Tech Support Engineer-Refrigeration
- Stone Mountain, GA (24 miles from Alpharetta, GA)
- 18 days ago
- Stone Mountain, GA (24 miles from Alpharetta, GA)
- 18 days ago
Company Overview Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control...
Sr. Refrigeration Technical Support Engineer
- Stone Mountain, GA (24 miles from Alpharetta, GA)
- 20 days ago
- Stone Mountain, GA (24 miles from Alpharetta, GA)
- 20 days ago
Company Overview Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control...
Demographic Data for Alpharetta, GA
Moving to Alpharetta, GA? Find some basic demographic data about Alpharetta, GA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Alpharetta, GA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Alpharetta, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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