Help Desk Technician Jobs in Homestead, FL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- South Miami, FL (22 miles from Homestead, FL)
- 2 days ago
- South Miami, FL (22 miles from Homestead, FL)
- 2 days ago
Key Responsibilities Answer and direct incoming IT support calls and emails. Create and manage service cases in the ticketing system. Provide basic troubleshooting for common IT issues (e.g.,...
Job Description Description SAIC is seeking a dedicated and skilled PC Technician to join our team in support of the USSOCOM SITEC 3 contract. This key role demands a high level of operational...
Overview BlueWater Federal is looking for an Operations Support Engineer to support SOCOM Responsibilities Support and teach all SOCOM and Joint Staff programs of record for COP management,...
- Coral Gables, FL (24 miles from Homestead, FL)
- 60+ days ago
- Coral Gables, FL (24 miles from Homestead, FL)
- 60+ days ago
Department Specific Functions Apple Operating System experience Windows and Apple Operating System encryption PXE imaging and backup expierence This list of duties and responsibilities is not intended...
NetSuite Senior Support Specialist
- Coral Gables, FL (24 miles from Homestead, FL)
- 90+ days ago
- Coral Gables, FL (24 miles from Homestead, FL)
- 90+ days ago
This year we were rated top 100 firms to work for by Inside Public Accounting and Accounting Today. We are always looking for new team members who bring a fresh perspective, technical expertise,...
Demographic Data for Homestead, FL
Moving to Homestead, FL? Find some basic demographic data about Homestead, FL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Homestead, FL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Homestead, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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