Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
MyChart Service Desk Agent TEAM 1 United States Contract Yes 12774 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their...
Remote WorkRemote Mac Help Desk Support with a Minimum of 3 Years Exp
- Washington, DC
- 9 hours ago
- Washington, DC
- 9 hours ago
Remote Mac Help Desk Support with a Minimum of 3 Years Exp (Remote) compensation: $65 - $85 commensurate with skills and experience employment type: experience level: mid level job title: Mac Help Desk...
Remote WorkThe Senior Help Desk Technician provides comprehensive technical support to end users across the organization, ensuring smooth IT operations....
Help Desk Technician Mid-level - Active Top Secret Required
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....
Scientific Research Company Washington DC Work Onsite Needed ASAP Contract to possible perm Level 3 MAC Desktop Engineer with Jamf Pro and Microsoft 365- enterprise Setting Job Title: Level 3 Mac...
Cloud Technical Support Engineer US Public Sector - 32590
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified...
Introduction** A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You'll work with visionaries across multiple industries to...
National Capitol Contracting Position Title: Conference Support Specialist Requisition ID: 1069 Location: Environmental Protection Agency, Washington, DC, US Category: Full Time Job Class:...
Help Desk Technician Tier 2 Qualifications: Must 3 years of experience in the Information Technology field, specialized experience in PC and wireless technologies including knowledge of PC operating...
Acting as a liaison between OUSD(C) users and JSP VIP support Assist in installing and configuring software, tracking, diagnosing, and coordinating help desk support for OUSD(C) VIP user technical problems...
Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team....
Technical Support Representative Hybrid Cloud Services
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
Technical Support Representative Hybrid Cloud Services United States Contract Yes 12447 Job Description CTG is seeking to fill a Technical Support Representative - Hybrid Cloud Services position...
MyChart Service Desk Agent United States Contract Yes 10131 Job Description CTG is seeking remote MyChart Customer Support Representatives to support patients with activating their accounts,...
Remote WorkAssociate Help Desk Technician - All shifts available - Active T NEW
- Washington, DC
- 2 days ago
- Washington, DC
- 2 days ago
As a Help Desk Technician, you will help ensure today is safe and tomorrow is smarter....
Customer Technical Support Representative About the Role: In this opportunity as Customer Technical Support Representative, you will: Log and classify all calls and requests for assistance in the...
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Technical Support
- Engineering
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
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