Help Desk Technician Jobs in District of Columbia
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Systems, Systems Management Certifications: None Experience: 10 + years of related experience US Citizenship Required: No Job Description: Job Requisition: Senior Desktop Systems Engineer As a Senior...
Desk Support, Microsoft Office, Troubleshooting Certifications: CompTIA Network + - CmpTIA Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: Help Desk Technician...
Our client is looking for a desktop support technician to provide onsite support at their DC office. This person will be alongside one other technician, supporting 70-80 employees. Being in a...
Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; b....
Job Summary: The Help Desk Support Technician is responsible for supporting and maintaining the operations status of all client and mobile devices and peripherals for the organization....
We are a federal IT company on a mission to make customer experience (CX) the center of every government solution. Technology is our Passion. People are our Purpose. We know tech, but we love...
Required Experience: At least five (5) years of experience in the following: Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management...
Job#: 2065469 Job Description: Position : Mobility/Desktop Support Technician Location : Pentagon Duration : 6+ month contract Clearance : Ability to obtain and hold a DoD Secret Clearance...
systems and Microsoft Office applications....
Responsibilities & Qualifications RESPONSIBILITIES Support customers at Joint Base Anacostia-Bolling Address any immediate customer issues and elevates any problems to the Desktop Support Manager...
Telecom Support Specialist II #24899953 Washington, DC Contract On-Site Flexibility/Remote: Posted on March 5, 2025 PlanIT Group is seeking a Telecom Support Specialist II to support our Federal...
Senior ESS Field Support Technician - Northern Virginia
- Washington, DC
- 1 day ago
- Washington, DC
- 1 day ago
Diversified Senior ESS Field Support Technician - Northern Virginia in Washington , District Of Columbia Senior ESS Field Support Technician - Northern Virginia Washington, DC, USA Req #4025...
Help Desk Support - Onsite in Washington , District Of Columbia Job summary: Title: Help Desk Support - Onsite Location: Washington, DC, United States Length and terms: Long term - w2 or c2c or 1099...
system components Proven communication skills relative to the application of technical products and business issues ESSENTIAL DUTIES & RESPONSIBILITIES Actively participate in the technical planning...
Experience with desktop operating systems, including Mac OS and Windows. Extensive application support experience with Office 365, Okta, Pulse Secure, Jira Service Desk, and Zoom....
Demographic Data for District of Columbia
Moving to District of Columbia? Find some basic demographic data about District of Columbia below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in District of Columbia
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in District of Columbia offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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