Help Desk Technician Jobs in Palo Alto, CA
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 9 hours ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 9 hours ago
Title: Support Engineer Location: 100% Remote (PST hours required) Duration: 11-month contract (long-term extensions possible) Compensation: $38/hr - $40/hr Work Requirements:, Holders or...
Remote WorkEngineering Support Specialist
- San Jose, CA (15 miles from Palo Alto, CA)
- 9 hours ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 9 hours ago
Basic Qualifications Requires a Bachelors or Technology degree in Engineering or a related specialized area/field, or equivalent (4 years job-related experience). Requires an additional 8+ years...
End User Support Specialist/Engineer
- Fremont, CA (12 miles from Palo Alto, CA)
- 9 hours ago
- Fremont, CA (12 miles from Palo Alto, CA)
- 9 hours ago
Hi Hope you are doing good. Role: End User Support Specialist/Engineer Location: Milpitas, CA/Fermont, CA Job Mission The mission of the Lead End User Support Specialist/Engineer is to provide...
- Newark, CA (7 miles from Palo Alto, CA)
- 13 hours ago
- Newark, CA (7 miles from Palo Alto, CA)
- 13 hours ago
Required Knowledge, Skills and Abilities Strong experience troubleshooting, repairing, and supporting the following:oWindows 7, Windows 8, and Mac operating systems, as well as common end user computing...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 1 day ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 1 day ago
Lab Technician Duration: 6-month contract, Possible extension Location: 5 days a week onsite (1 De Haro, San Francisco) - "Dog Patch" area Pay Rate: $25-32 /hr Samsara is seeking a highly...
Broadcom Technical Support Engineer (TSE 5) in Palo Alto , California Please Note: 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click...
Senior Technical Support Engineer - ShareFile
- San Jose, CA (15 miles from Palo Alto, CA)
- 1 day ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 1 day ago
Progress Software Corporation Senior Technical Support Engineer - ShareFile in San Jose , United States Senior Technical Support Engineer - ShareFile Technical Support San Jose, San Rafael Apply...
Unix Infrastructure Support Specialist
- Pleasanton, CA (21 miles from Palo Alto, CA)
- 1 day ago
- Pleasanton, CA (21 miles from Palo Alto, CA)
- 1 day ago
Unix Infrastructure Support Specialist Required Qualifications: Experience: 5+ years of experience in Unix/Linux administration (RedHat, CentOS, Ubuntu, etc.). Proven experience in Citrix Virtual...
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
- Sunnyvale, CA (8 miles from Palo Alto, CA)
- 2 days ago
Details: #NowHiring #SupportEngineer Job Title: Support Engineer II Contract: 12 Months Compensation: This position is offering a hourly rate range from $39 - $40 an hour. Belcan is a leading...
- San Carlos, CA (7 miles from Palo Alto, CA)
- 2 days ago
- San Carlos, CA (7 miles from Palo Alto, CA)
- 2 days ago
Company Profile: On-site support Remote help desk support VAR (partner for all major product lines) Carrier services (hosted VoIP, private line, Internet) Private hosting Cloud services including backup...
- Cupertino, CA (10 miles from Palo Alto, CA)
- 3 days ago
- Cupertino, CA (10 miles from Palo Alto, CA)
- 3 days ago
ManpowerGroup System / Computer Technician in Cupertino , California Our client, a leading technology firm, is seeking a Lab Technician to join their team. As a Lab Technician, you will be part of...
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 3 days ago
- South San Francisco, CA (21 miles from Palo Alto, CA)
- 3 days ago
Familiarity with operating systems (Windows, macOS, Linux) and common office applications. Ability to work entire shift and adhere to metrics and SLAs....
Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Palo Alto, CA. The IT Services position within the IT Operations team will be on the front lines...
- Oakland, CA (23 miles from Palo Alto, CA)
- 4 days ago
- Oakland, CA (23 miles from Palo Alto, CA)
- 4 days ago
Candidates for a systems analyst I position must have excellent analytical and problem-solving skills as well as be an effective communicator. Must demonstrate experience with hardware and...
Desktop Support at North San Jose, CA - Onsite
- San Jose, CA (15 miles from Palo Alto, CA)
- 4 days ago
- San Jose, CA (15 miles from Palo Alto, CA)
- 4 days ago
Desktop Support at North San Jose, CA - Onsite Hello, Hope you are doing well. This is Ram from ICS Global Soft. Kindly find the below job description and let me know your availability Role:...
Demographic Data for Palo Alto, CA
Moving to Palo Alto, CA? Find some basic demographic data about Palo Alto, CA below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Palo Alto, CA
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Palo Alto, CA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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