Help Desk Technician Jobs in Sylacauga, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Desktop Support Technician II - REF2730B
- Talladega, AL (16 miles from Sylacauga, AL)
- 3 days ago
- Talladega, AL (16 miles from Sylacauga, AL)
- 3 days ago
Company Description Elbit Systems of America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial...
Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass...
The Company Imerys is the worlds leading supplier of mineral-based specialty solutions for the industry with 3.8 billion in revenue and 13,700 employees in 54 countries in 2023. The Group offers...
Demographic Data for Sylacauga, AL
Moving to Sylacauga, AL? Find some basic demographic data about Sylacauga, AL below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Sylacauga, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Sylacauga, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- WAN Design / Implementation
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- DHCP
- Windows 7
- DNS
- TCP/IP
- Firewall
- Google Cloud Platform
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- Amazon Web Services
- Microsoft Azure
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Root Cause Analysis
- Onboarding
- Problem Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Prioritizing
- Mentoring
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Bachelor's Degree
- Sales
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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