Help Desk Technician Jobs in Pell City, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
Desktop Support Technician II - REF2730B
- Talladega, AL (21 miles from Pell City, AL)
- 3 days ago
- Talladega, AL (21 miles from Pell City, AL)
- 3 days ago
Company Description Elbit Systems of America is a leading provider of high-performance products, system solutions, and support services focusing on the defense, homeland security, commercial...
- Anniston, AL (21 miles from Pell City, AL)
- 12 days ago
- Anniston, AL (21 miles from Pell City, AL)
- 12 days ago
Responsible for optimizing desktop/laptop computer performance, maintaining system integrity, supporting the network analyst and evaluating new technologies to be integrated into the desktop...
Job Summary: We are looking for entry level candidate to work on the support operations. This role focuses on optimizing system performance, ensuring data accuracy, and driving process...
- Leeds, AL (18 miles from Pell City, AL)
- 30+ days ago
- Leeds, AL (18 miles from Pell City, AL)
- 30+ days ago
Join on the heart-warming journey with a team that is a top leader in the rehabilitation industry Encompass Health is the leader in inpatient rehabilitation industry, you'll feel the Encompass...
- Anniston, AL (21 miles from Pell City, AL)
- 60+ days ago
- Anniston, AL (21 miles from Pell City, AL)
- 60+ days ago
Senior Help Desk Technician Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
- Anniston, AL (21 miles from Pell City, AL)
- 60+ days ago
- Anniston, AL (21 miles from Pell City, AL)
- 60+ days ago
Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging the...
- Anniston, AL (21 miles from Pell City, AL)
- 60+ days ago
- Anniston, AL (21 miles from Pell City, AL)
- 60+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Anniston, AL (21 miles from Pell City, AL)
- 90+ days ago
- Anniston, AL (21 miles from Pell City, AL)
- 90+ days ago
Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported....
- Anniston, AL (21 miles from Pell City, AL)
- 90+ days ago
- Anniston, AL (21 miles from Pell City, AL)
- 90+ days ago
Sr. Service Desk Agent Employment Type: Full-Time, Mid Level Department: Information Technology CGS is seeking a Remote Service Desk Technician who will be responsible for answering calls, logging...
Senior Help Desk Technician II
- Anniston, AL (21 miles from Pell City, AL)
- 90+ days ago
- Anniston, AL (21 miles from Pell City, AL)
- 90+ days ago
Senior Help Desk Technician II Employment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services...
Demographic Data for Pell City, AL
Moving to Pell City, AL? Find some basic demographic data about Pell City, AL below.
Help Desk Technician Online Courses and Training Opportunities
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Salary for Help Desk Technician Jobs in Pell City, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Pell City, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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