Help Desk Technician Jobs in Birmingham, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
The Advanced Technical Support Specialist is responsible for providing world-class support experiences to our enterprise customers. This role requires the individual to be trustworthy,...
- Birmingham, AL
- 1 day ago
- Birmingham, AL
- 1 day ago
This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if...
Computer Support Specialist - ENT University of Alabama, Birmingham
- Birmingham, AL
- 8 days ago
- Birmingham, AL
- 8 days ago
Compensation: Pay Range: $45,395 - $73,770 - Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public...
Will work from Birmingham office 3x per week! About Us Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery...
Compensation\: Pay Range\: $45,395 - $73,770 - Benefits available for eligible positions include\: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave,...
Managing operating system installations, configurations, and updates. Assisting with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN....
- Hoover, AL (6 miles from Birmingham, AL)
- 12 days ago
- Hoover, AL (6 miles from Birmingham, AL)
- 12 days ago
Performs analysis and implements software vendor and operating system upgrades and patches within the operating system image....
- Irondale, AL (7 miles from Birmingham, AL)
- 12 days ago
- Irondale, AL (7 miles from Birmingham, AL)
- 12 days ago
Looking to begin an onsite contract position as an IT System Support Analyst this spring? In this role you will work the ticket cue and answer incoming calls with the potential to create and...
Lead Engineer Hardware And Software Desktop Support
- Birmingham, AL
- 15 days ago
- Birmingham, AL
- 15 days ago
LEAD ENGINEER - HARDWARE AND SOFTWARE - DESKTOP SUPPORT BIRMINGHAM, AL - ONSITE Job ID: 36282 Posted: 2025-04-04 Employment Type: Direct Hire Salary: $65000 Ready to step into a leadership role...
Technical Support Rep 2 (Netsapien / MS Teams)
- Birmingham, AL
- 16 days ago
- Birmingham, AL
- 16 days ago
SUMMARY The Technical Support Netsapien/MS Teams Rep 2 will be integral in the support of existing Netsapien and MS Teams customers and their integration with enterprise cloud solutions. They will...
Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation....
Top Skills' Details 1) Phone/remote technical support 2) Reliability 3) Customer service Secondary Skills Active directory Servicenow Ticketing system Office 365 Remote support Job Description...
IT Field Support Technician - Located in Birmingham, AL
- Birmingham, AL
- 19 days ago
- Birmingham, AL
- 19 days ago
Located in Birmingham, AL Job Description: IT Field Support Technician Birmingham, AL Annual Compensation: $60,000 - $62,000 DOE Why Choose GMR? Global Medical Response (GMR) and its family of...
Location: Birmingham, AL (Hybrid eligible) Department: Information Technology Employment Type: Full-Time American Family Care (AFC), a leader in accessible healthcare, is seeking a Senior Desktop...
Position Summary Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Orders/ClinDoc/ASAP Support Specialist you will...
Demographic Data for Birmingham, AL
Moving to Birmingham, AL? Find some basic demographic data about Birmingham, AL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Technician Jobs in Birmingham, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Birmingham, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Technician Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »