Help Desk Technician Jobs in Axis, AL
A Help Desk Technician is a vital part of the technology industry. They are responsible for providing technical support and assistance to users experiencing issues with hardware, software, and network systems. Their role involves troubleshooting, diagnosing, and resolving technical problems, often via remote access. They might also install, configure, and maintain software and hardware, and train users on new technologies. The technician will typically document incidents and solutions, often working within a ticketing system. They may work as a part of an IT team or independently in a smaller organization.
Important skills for a Help Desk Technician include strong problem-solving abilities, excellent communication skills, thorough knowledge of computer systems, networks, and both common and proprietary software. Relevant certifications like CompTIA A+, Network+, and Security+ can greatly enhance job prospects. Some roles a person may hold before becoming a Help Desk Technician include: IT Support Specialist, Computer Technician, or Network Administrator. These roles provide valuable experience in troubleshooting, customer service, and technical knowledge that can be beneficial for a Help Desk Technician role.
- Mobile, AL (18 miles from Axis, AL)
- 20 days ago
- Mobile, AL (18 miles from Axis, AL)
- 20 days ago
REPORTS TO: Service Desk Manager SUPERVISES: N/A AUTHORITIES / RESPONSIBILITIES: Responds to phone calls, email, chat and or web Helpdesk tickets to provide basic Installation, setup and...
- Mobile, AL (18 miles from Axis, AL)
- 30+ days ago
- Mobile, AL (18 miles from Axis, AL)
- 30+ days ago
Associate or Bachelor's Degree in related field required. Possess a strong working knowledge of Desktop PC's and basic troubleshooting skills. Minimum 2-3 years supporting computer/network systems...
- Calvert, AL (15 miles from Axis, AL)
- 30+ days ago
- Calvert, AL (15 miles from Axis, AL)
- 30+ days ago
Respond to requests for technical assistance in person, phone, TEAMS, or email in an approachable and friendly manner Diagnose and resolve all technical hardware and software issues for end-users...
Experience with desktop operating systems including Microsoft, and Mac OS X Extensive application support experience. Working knowledge of a range of diagnostic utilities....
Demographic Data for Axis, AL
Moving to Axis, AL? Find some basic demographic data about Axis, AL below.
Help Desk Technician Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Technician Jobs in Axis, AL
Required or preferred licenses and certifications for Help Desk Technician positions.
Highest Education Level
Help Desk Technicians in Axis, AL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Technician position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Investigation
- Verbal Communication
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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