Help Desk Manager Jobs in South Milwaukee, WI
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Mgr Desktop Engineering & Mobility, Fch - It - Tech Infrastructure
- Menomonee Falls, WI (21 miles from South Milwaukee, WI)
- 2 days ago
- Menomonee Falls, WI (21 miles from South Milwaukee, WI)
- 2 days ago
Discover. Achieve. Succeed. #BeHere Location: US:WI:MENOMONEE FALLS at our WOODLAND PRIME 400 facility. This job is REMOTE. FTE: 1.000000 Shift: Flexible 1st shift 7 am to 5 pm with flexibility...
Remote Work- New Berlin, WI (10 miles from South Milwaukee, WI)
- 22 days ago
- New Berlin, WI (10 miles from South Milwaukee, WI)
- 22 days ago
IT Service Desk Manager The IT Service Desk Manager is responsible for the timely delivery of quality technical support services to end-users. The IT Service Desk Manager must have excellent...
Sr. Support Center (Service Desk) Manager
- Milwaukee, WI (9 miles from South Milwaukee, WI)
- 90+ days ago
- Milwaukee, WI (9 miles from South Milwaukee, WI)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for South Milwaukee, WI
Moving to South Milwaukee, WI? Find some basic demographic data about South Milwaukee, WI below.
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Salary for Help Desk Manager Jobs in South Milwaukee, WI
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in South Milwaukee, WI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Computer Science
- Remote Desktop Protocol
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- BMC Remedy
- Unix/Linux
- Remote Support
- Windows 10
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- UNIX
- ServiceNow
- ITIL
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Installation
- Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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