Help Desk Manager Jobs in Quantico, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Chantilly, VA (22 miles from Quantico, VA)
- 2 days ago
- Chantilly, VA (22 miles from Quantico, VA)
- 2 days ago
Description GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely...
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 14 days ago
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 14 days ago
Responsible for supporting the client/program to ensure services are delivered to meet customer business needs and expectations. Directs and supervises staff which are responsible for first level...
- Ft Belvoir, VA (17 miles from Quantico, VA)
- 14 days ago
- Ft Belvoir, VA (17 miles from Quantico, VA)
- 14 days ago
Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements....
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 15 days ago
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 15 days ago
Responsibilities & Qualifications RESPONSIBILITIES Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, Break/Fix, Asset and Executive support activities to...
Help Desk Lead Data Intelligence LLC. Today Secret Unspecified Unspecified IT - Support Quantico, VA (ON-SITE/OFFICE) DI is looking for a Help Desk Lead in Quantico, Virginia. This is an onsite...
Help Desk Lead/Supervisor (Tier 2) - Night Shift (11:45pm - 8:15am); Tues-Sat
- Chantilly, VA (22 miles from Quantico, VA)
- 19 days ago
- Chantilly, VA (22 miles from Quantico, VA)
- 19 days ago
Requirements: Proficiency in administering and maintaining Windows Server 2008 and above. Advanced knowledge of supporting/managing desktop operating systems....
- La Plata, MD (22 miles from Quantico, VA)
- 45+ days ago
- La Plata, MD (22 miles from Quantico, VA)
- 45+ days ago
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
- Fairfax, VA (22 miles from Quantico, VA)
- 45+ days ago
- Fairfax, VA (22 miles from Quantico, VA)
- 45+ days ago
Management systems like ServiceNow Experience with Microsoft Dynamics CRM 6 months working knowledge of Active Directory Disclaimers Compensation Ranges Compensation ranges for ASM Research positions...
Sr. Support Center (Service Desk) Manager
- Stafford, VA (12 miles from Quantico, VA)
- 90+ days ago
- Stafford, VA (12 miles from Quantico, VA)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Quantico, VA
Moving to Quantico, VA? Find some basic demographic data about Quantico, VA below.
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Salary for Help Desk Manager Jobs in Quantico, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Quantico, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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