Help Desk Manager Jobs in Quantico, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Service Desk Manager 2025-8776
- Woodbridge, VA (9 miles from Quantico, VA)
- 7 days ago
- Woodbridge, VA (9 miles from Quantico, VA)
- 7 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 9 days ago
- Fort Belvoir, VA (17 miles from Quantico, VA)
- 9 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
As Sr. Information Systems Support Manager, you'll oversee the end-to-end SDLC process for enhancements, modifications, and cloud migration of logistics support systems following Agile and...
Management, or similar platforms....
Help Desk Manager Job Summary: Gridiron IT is seeking an experienced Help Desk Manager to lead and oversee our help desk team in providing exceptional technical support to end-users....
Help Desk Lead Job Summary: Gridiron IT is seeking a Help Desk Lead to manage and guide our help desk team in delivering high-quality technical support to end-users. As the Help Desk Lead, you...
- La Plata, MD (22 miles from Quantico, VA)
- 60+ days ago
- La Plata, MD (22 miles from Quantico, VA)
- 60+ days ago
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
Demographic Data for Quantico, VA
Moving to Quantico, VA? Find some basic demographic data about Quantico, VA below.
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Salary for Help Desk Manager Jobs in Quantico, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Quantico, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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