Help Desk Manager Jobs in Merrifield, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Washington, DC (10 miles from Merrifield, VA)
- 11 hours ago
- Washington, DC (10 miles from Merrifield, VA)
- 11 hours ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (7 miles from Merrifield, VA)
- 1 day ago
- Arlington, VA (7 miles from Merrifield, VA)
- 1 day ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
Quality Manager - Helpdesk (Onsite - Washington, D.C.)
- Washington, DC (10 miles from Merrifield, VA)
- 2 days ago
- Washington, DC (10 miles from Merrifield, VA)
- 2 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
- Washington, DC (10 miles from Merrifield, VA)
- 2 days ago
- Washington, DC (10 miles from Merrifield, VA)
- 2 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Gaithersburg, MD (18 miles from Merrifield, VA)
- 4 days ago
- Gaithersburg, MD (18 miles from Merrifield, VA)
- 4 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
- Washington, DC (10 miles from Merrifield, VA)
- 4 days ago
- Washington, DC (10 miles from Merrifield, VA)
- 4 days ago
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage...
Service Desk Manager 2025-8776
- Woodbridge, VA (17 miles from Merrifield, VA)
- 6 days ago
- Woodbridge, VA (17 miles from Merrifield, VA)
- 6 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Fort Belvoir, VA (11 miles from Merrifield, VA)
- 8 days ago
- Fort Belvoir, VA (11 miles from Merrifield, VA)
- 8 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
- Reston, VA (8 miles from Merrifield, VA)
- 8 days ago
- Reston, VA (8 miles from Merrifield, VA)
- 8 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
Lead Software Application Support Specialist
- Reston, VA (8 miles from Merrifield, VA)
- 9 days ago
- Reston, VA (8 miles from Merrifield, VA)
- 9 days ago
Lead Software Application Support Specialist Cornerstone Defense Today Top Secret/SCI Unspecified Polygraph IT - Software Reston, VA (ON-SITE/OFFICE) Title: Lead Software/Application Support...
Deskside Support Technician (Asset Management)
- Washington, DC (10 miles from Merrifield, VA)
- 10 days ago
- Washington, DC (10 miles from Merrifield, VA)
- 10 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
- Gaithersburg, MD (18 miles from Merrifield, VA)
- 11 days ago
- Gaithersburg, MD (18 miles from Merrifield, VA)
- 11 days ago
system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling are met Ensure scheduled appointments are being performed and followed up Ensure team members...
- Washington, DC (10 miles from Merrifield, VA)
- 11 days ago
- Washington, DC (10 miles from Merrifield, VA)
- 11 days ago
Showcasing your knowledge of popular operating systems and applications, you'll make technology hiccups disappear with ease....
- Ashburn, VA (18 miles from Merrifield, VA)
- 15 days ago
- Ashburn, VA (18 miles from Merrifield, VA)
- 15 days ago
O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10%...
Sr. Information Systems Support Manager (5718)
- Quantico, VA (23 miles from Merrifield, VA)
- 17 days ago
- Quantico, VA (23 miles from Merrifield, VA)
- 17 days ago
As Sr. Information Systems Support Manager, you'll oversee the end-to-end SDLC process for enhancements, modifications, and cloud migration of logistics support systems following Agile and...
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Merrifield, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Merrifield, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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