Help Desk Manager Jobs in Great Falls, VA

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 40 Jobs

Help Desk Manager

  • Washington, DC (16 miles from Great Falls, VA)
  • 1 day ago
  • Washington, DC (16 miles from Great Falls, VA)
  • 1 day ago

We want to fill a Help Desk Manager role in the DC Government for the DHCF - Department of Health Care Finance....

Help Desk Manager with Min 3yrs Exp (Webcam Interview)(100% ONSITE_Washington DC)

  • Washington, DC (16 miles from Great Falls, VA)
  • 1 day ago
  • Washington, DC (16 miles from Great Falls, VA)
  • 1 day ago

DC 20002 Immediate interviews Web Cam interviews ONLY Please Note that this position is ONSITE looking for 2 Help Desk Manager to support the HQ staff....

DHCF Help Desk Manager

  • Oxon Hill, MD (21 miles from Great Falls, VA)
  • 1 day ago
  • Oxon Hill, MD (21 miles from Great Falls, VA)
  • 1 day ago

IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....

Help Desk Manager

  • Washington, DC (16 miles from Great Falls, VA)
  • 1 day ago
  • Washington, DC (16 miles from Great Falls, VA)
  • 1 day ago

IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....

Manager, Technical Support - Dedrone by Axon

  • Sterling, VA (6 miles from Great Falls, VA)
  • 2 days ago
  • Sterling, VA (6 miles from Great Falls, VA)
  • 2 days ago

Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...

Help Desk Manager

  • Falls Church, VA (12 miles from Great Falls, VA)
  • 3 days ago
  • Falls Church, VA (12 miles from Great Falls, VA)
  • 3 days ago

Description GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely...

IT Specialist (Financial Systems Help Desk Manager)

  • Washington, DC (16 miles from Great Falls, VA)
  • 4 days ago
  • Washington, DC (16 miles from Great Falls, VA)
  • 4 days ago

Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system....

Service Desk Manager

  • Silver Spring, MD (16 miles from Great Falls, VA)
  • 5 days ago
  • Silver Spring, MD (16 miles from Great Falls, VA)
  • 5 days ago

Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....

Senior Manager, Technical Support

  • Germantown, MD (9 miles from Great Falls, VA)
  • 6 days ago
  • Germantown, MD (9 miles from Great Falls, VA)
  • 6 days ago

Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and...

Application Support Specialist III

  • Reston, VA (3 miles from Great Falls, VA)
  • 7 days ago
  • Reston, VA (3 miles from Great Falls, VA)
  • 7 days ago

U.S. - Technology as a force for good By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an...

IT Service Desk Supervisor

  • Washington, DC (16 miles from Great Falls, VA)
  • 7 days ago
  • Washington, DC (16 miles from Great Falls, VA)
  • 7 days ago

Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....

GREF Global Helpdesk Manager, GREF Internal Services

  • Arlington, VA (14 miles from Great Falls, VA)
  • 10 days ago
  • Arlington, VA (14 miles from Great Falls, VA)
  • 10 days ago

Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...

Application Support Specialist IV

  • Reston, VA (3 miles from Great Falls, VA)
  • 10 days ago
  • Reston, VA (3 miles from Great Falls, VA)
  • 10 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Helpdesk Manager

  • Alexandria, VA (18 miles from Great Falls, VA)
  • 11 days ago
  • Alexandria, VA (18 miles from Great Falls, VA)
  • 11 days ago

Help Desk Management certified preferred or within one year. Excellent problem-solving and analytical skills....

Application Support Specialist V

  • Reston, VA (3 miles from Great Falls, VA)
  • 12 days ago
  • Reston, VA (3 miles from Great Falls, VA)
  • 12 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Demographic Data for Great Falls, VA

Moving to Great Falls, VA? Find some basic demographic data about Great Falls, VA below.


Local
National
18,165
545
Medium/Sm

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

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Salary for Help Desk Manager Jobs in Great Falls, VA

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers in Great Falls, VA offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Great Falls, VA
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



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