Help Desk Manager Jobs in Gainesville, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Defense Agencies Initiative (DAI) Help Desk Team Lead / SME (008-25)
- Quantico, VA (20 miles from Gainesville, VA)
- 18 hours ago
- Quantico, VA (20 miles from Gainesville, VA)
- 18 hours ago
DAI DCSA Help Desk Team Lead/SME | Make an Impact with Anglicotech!???? Location: Quantico, VA (Hybrid)???? Annual Salary : $95,000 - $110,000 (depending on experience and education)????...
- Quantico, VA (20 miles from Gainesville, VA)
- 18 hours ago
- Quantico, VA (20 miles from Gainesville, VA)
- 18 hours ago
ECS is seeking a Help Desk Lead to work in our Quantico, VA office. The Air Force Office of Special Investigations (AFOSI) provides special investigative services for the protection of Air and...
Corporate IT & Helpdesk Manager
- Herndon, VA (17 miles from Gainesville, VA)
- 1 day ago
- Herndon, VA (17 miles from Gainesville, VA)
- 1 day ago
., LogMeIn)\u003c/li\u003e\n\u003cli\u003eJira Service Management and Asset CMDB\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eFamiliarity with software integration, SSO, identity management (IDP),...
Service Desk Manager 2025-8776
- Woodbridge, VA (23 miles from Gainesville, VA)
- 8 days ago
- Woodbridge, VA (23 miles from Gainesville, VA)
- 8 days ago
Sev1tech, Inc.****Service Desk Manager**US-MS-Stennis**Job ID:** 2025-8776**Type:** Full Time W/Benefits Ret Match**# of Openings:** 1Stennis, MS**Overview**The Service Desk Manager possesses and...
- Reston, VA (18 miles from Gainesville, VA)
- 10 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 10 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
Lead Software Application Support Specialist
- Reston, VA (18 miles from Gainesville, VA)
- 11 days ago
- Reston, VA (18 miles from Gainesville, VA)
- 11 days ago
Lead Software Application Support Specialist Cornerstone Defense Today Top Secret/SCI Unspecified Polygraph IT - Software Reston, VA (ON-SITE/OFFICE) Title: Lead Software/Application Support...
- Ashburn, VA (17 miles from Gainesville, VA)
- 17 days ago
- Ashburn, VA (17 miles from Gainesville, VA)
- 17 days ago
O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10%...
Sr. Information Systems Support Manager (5718)
- Quantico, VA (20 miles from Gainesville, VA)
- 19 days ago
- Quantico, VA (20 miles from Gainesville, VA)
- 19 days ago
As Sr. Information Systems Support Manager, you'll oversee the end-to-end SDLC process for enhancements, modifications, and cloud migration of logistics support systems following Agile and...
- Quantico, VA (20 miles from Gainesville, VA)
- 19 days ago
- Quantico, VA (20 miles from Gainesville, VA)
- 19 days ago
Management, or similar platforms....
- Quantico, VA (20 miles from Gainesville, VA)
- 26 days ago
- Quantico, VA (20 miles from Gainesville, VA)
- 26 days ago
Help Desk Manager Job Summary: Gridiron IT is seeking an experienced Help Desk Manager to lead and oversee our help desk team in providing exceptional technical support to end-users....
- Quantico, VA (20 miles from Gainesville, VA)
- 26 days ago
- Quantico, VA (20 miles from Gainesville, VA)
- 26 days ago
Help Desk Lead Job Summary: Gridiron IT is seeking a Help Desk Lead to manage and guide our help desk team in delivering high-quality technical support to end-users. As the Help Desk Lead, you...
- Reston, VA (18 miles from Gainesville, VA)
- 45+ days ago
- Reston, VA (18 miles from Gainesville, VA)
- 45+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Demographic Data for Gainesville, VA
Moving to Gainesville, VA? Find some basic demographic data about Gainesville, VA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Gainesville, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Gainesville, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Design Patterns
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Windows 10
- Backup
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Resolution
- Installation
- Microsoft Active Directory
- Microsoft Office 365
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Employee Development
- Interpersonal Skills
- Reporting
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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