Help Desk Manager Jobs in Aldie, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Corporate IT & Helpdesk Manager
- Herndon, VA (12 miles from Aldie, VA)
- 12 hours ago
- Herndon, VA (12 miles from Aldie, VA)
- 12 hours ago
., LogMeIn)\u003c/li\u003e\n\u003cli\u003eJira Service Management and Asset CMDB\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eFamiliarity with software integration, SSO, identity management (IDP),...
- Reston, VA (14 miles from Aldie, VA)
- 9 days ago
- Reston, VA (14 miles from Aldie, VA)
- 9 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
Lead Software Application Support Specialist
- Reston, VA (14 miles from Aldie, VA)
- 10 days ago
- Reston, VA (14 miles from Aldie, VA)
- 10 days ago
Lead Software Application Support Specialist Cornerstone Defense Today Top Secret/SCI Unspecified Polygraph IT - Software Reston, VA (ON-SITE/OFFICE) Title: Lead Software/Application Support...
- Ashburn, VA (8 miles from Aldie, VA)
- 16 days ago
- Ashburn, VA (8 miles from Aldie, VA)
- 16 days ago
O&M (Helpdesk) Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Public Trust Employee Type: Regular Percentage of Travel Required: Up to 10%...
Senior Manager, Technical Support
- Germantown, MD (20 miles from Aldie, VA)
- 45+ days ago
- Germantown, MD (20 miles from Aldie, VA)
- 45+ days ago
Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and...
- Reston, VA (14 miles from Aldie, VA)
- 45+ days ago
- Reston, VA (14 miles from Aldie, VA)
- 45+ days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Demographic Data for Aldie, VA
Moving to Aldie, VA? Find some basic demographic data about Aldie, VA below.
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Title Synonyms
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Salary for Help Desk Manager Jobs in Aldie, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Aldie, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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