Help Desk Manager Jobs in Aldie, VA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Manager, Technical Support - Dedrone by Axon
- Sterling, VA (9 miles from Aldie, VA)
- 1 day ago
- Sterling, VA (9 miles from Aldie, VA)
- 1 day ago
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...
- Chantilly, VA (9 miles from Aldie, VA)
- 2 days ago
- Chantilly, VA (9 miles from Aldie, VA)
- 2 days ago
Description GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely...
Senior Manager, Technical Support
- Germantown, MD (20 miles from Aldie, VA)
- 6 days ago
- Germantown, MD (20 miles from Aldie, VA)
- 6 days ago
Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and...
Application Support Specialist III
- Reston, VA (14 miles from Aldie, VA)
- 6 days ago
- Reston, VA (14 miles from Aldie, VA)
- 6 days ago
U.S. - Technology as a force for good By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist IV
- Reston, VA (14 miles from Aldie, VA)
- 9 days ago
- Reston, VA (14 miles from Aldie, VA)
- 9 days ago
U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist V
- Reston, VA (14 miles from Aldie, VA)
- 11 days ago
- Reston, VA (14 miles from Aldie, VA)
- 11 days ago
U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist II
- Reston, VA (14 miles from Aldie, VA)
- 12 days ago
- Reston, VA (14 miles from Aldie, VA)
- 12 days ago
U.S. - Finding purpose at CGI By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Help Desk Lead TS/SCI with Polygraph
- Reston, VA (14 miles from Aldie, VA)
- 14 days ago
- Reston, VA (14 miles from Aldie, VA)
- 14 days ago
Job Descriptions: Distributed Solutions, Inc. (DSI) is seeking a Help Desk Lead. DSI is a growing small business dedicated to providing superior automation tools and consulting services which can...
Application Support Specialist III - 4563
- Reston, VA (14 miles from Aldie, VA)
- 15 days ago
- Reston, VA (14 miles from Aldie, VA)
- 15 days ago
By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an Application Support Specialist III to...
Application Support Specialist I
- Reston, VA (14 miles from Aldie, VA)
- 15 days ago
- Reston, VA (14 miles from Aldie, VA)
- 15 days ago
U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for a Application...
- Reston, VA (14 miles from Aldie, VA)
- 16 days ago
- Reston, VA (14 miles from Aldie, VA)
- 16 days ago
Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs. Monitor network performance and troubleshoot connectivity issues....
Help Desk Lead/Supervisor (Tier 2) - Night Shift (11:45pm - 8:15am); Tues-Sat
- Chantilly, VA (9 miles from Aldie, VA)
- 19 days ago
- Chantilly, VA (9 miles from Aldie, VA)
- 19 days ago
Requirements: Proficiency in administering and maintaining Windows Server 2008 and above. Advanced knowledge of supporting/managing desktop operating systems....
Global Tech Support Manager Hydro & Met (Onsite)
- Sterling, VA (9 miles from Aldie, VA)
- 30+ days ago
- Sterling, VA (9 miles from Aldie, VA)
- 30+ days ago
This NEW in-person role can be based in Sterling VA, Loveland CO, Fellbach or Kempten Germany, with domestic and international travel up to 20%. Imagine yourself Leading a passionate, hardworking...
Global Tech Support Manager Hydro & Met (m/f/d)
- Sterling, VA (9 miles from Aldie, VA)
- 30+ days ago
- Sterling, VA (9 miles from Aldie, VA)
- 30+ days ago
This in-person role can be based in Sterling (NA), Loveland (NA), Fellbach (DE), or Kempten (DE), with domestic and international travel up to 20%. Imagine yourself Leading a dynamic team to make...
- Fairfax, VA (9 miles from Aldie, VA)
- 45+ days ago
- Fairfax, VA (9 miles from Aldie, VA)
- 45+ days ago
Management systems like ServiceNow Experience with Microsoft Dynamics CRM 6 months working knowledge of Active Directory Disclaimers Compensation Ranges Compensation ranges for ASM Research positions...
Demographic Data for Aldie, VA
Moving to Aldie, VA? Find some basic demographic data about Aldie, VA below.
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Salary for Help Desk Manager Jobs in Aldie, VA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Aldie, VA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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