Help Desk Manager Jobs in West Columbia, SC

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-7 of 7 Jobs

Application Support Specialist III

  • Columbia, SC (2 miles from West Columbia, SC)
  • 11 days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 11 days ago

CGI Technologies and Solutions, Inc. Application Support Specialist III in Columbia , South Carolina Application Support Specialist III Category: Service Desk / End User Services Main location:...

I.T. Service Desk Manager-61006069

  • Columbia, SC (2 miles from West Columbia, SC)
  • 11 days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 11 days ago

Maintains awareness of end user devices, operating systems, and application support technology trends and changes. Other duties as required....

Application Support Specialist III - 4563

  • Columbia, SC (2 miles from West Columbia, SC)
  • 14 days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 14 days ago

Position Description: CGI has an immediate need for an Application Support Specialist III to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one...

Application Support Specialist II

  • Columbia, SC (2 miles from West Columbia, SC)
  • 15 days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 15 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Application Support Specialist I

  • Columbia, SC (2 miles from West Columbia, SC)
  • 15 days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 15 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for a Application...

Application Support Manager

  • Columbia, SC (2 miles from West Columbia, SC)
  • 60+ days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 60+ days ago

Posting Summary Logo: Posting Number: STA00980PO24 Job Family: Information Technology Job Function: Business Data Analysis USC Market Title: IT Business Data Analyst Link to USC Market Title: Job...

Remote Work

Sr. Support Center (Service Desk) Manager

  • Columbia, SC (2 miles from West Columbia, SC)
  • 90+ days ago
  • Columbia, SC (2 miles from West Columbia, SC)
  • 90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Demographic Data for West Columbia, SC

Moving to West Columbia, SC? Find some basic demographic data about West Columbia, SC below.

Local
National
5,118,425
116,011

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in West Columbia, SC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in West Columbia, SC offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in West Columbia, SC
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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