Help Desk Manager Jobs in Hopkins, SC

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-7 of 7 Jobs

Application Support Specialist III

Columbia, SC (12 miles from Hopkins, SC)
11 days ago

Columbia, SC (12 miles from Hopkins, SC)
11 days ago

CGI Technologies and Solutions, Inc. Application Support Specialist III in Columbia , South Carolina Application Support Specialist III Category: Service Desk / End User Services Main location:...

I.T. Service Desk Manager-61006069

Columbia, SC (12 miles from Hopkins, SC)
11 days ago

Columbia, SC (12 miles from Hopkins, SC)
11 days ago

Maintains awareness of end user devices, operating systems, and application support technology trends and changes. Other duties as required....

Application Support Specialist III - 4563

Columbia, SC (12 miles from Hopkins, SC)
15 days ago

Columbia, SC (12 miles from Hopkins, SC)
15 days ago

Position Description: CGI has an immediate need for an Application Support Specialist III to join our team. This is an exciting opportunity to work in a fast-paced team environment supporting one...

Application Support Specialist II

Columbia, SC (12 miles from Hopkins, SC)
16 days ago

Columbia, SC (12 miles from Hopkins, SC)
16 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Application Support Specialist I

Columbia, SC (12 miles from Hopkins, SC)
16 days ago

Columbia, SC (12 miles from Hopkins, SC)
16 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for a Application...

Application Support Manager

Columbia, SC (12 miles from Hopkins, SC)
60+ days ago

Columbia, SC (12 miles from Hopkins, SC)
60+ days ago

Posting Summary Logo: Posting Number: STA00980PO24 Job Family: Information Technology Job Function: Business Data Analysis USC Market Title: IT Business Data Analyst Link to USC Market Title: Job...

Remote Work

Sr. Support Center (Service Desk) Manager

Columbia, SC (12 miles from Hopkins, SC)
90+ days ago

Columbia, SC (12 miles from Hopkins, SC)
90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

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Demographic Data for Hopkins, SC

Moving to Hopkins, SC? Find some basic demographic data about Hopkins, SC below.

Median Age

Average Household Income

Home Value vs Household Income in Hopkins, SC

Local

National

Total Population

13,684

Number of Businesses

City Size

Medium/Sm

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

IT Help Desk for Beginners

Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Director

Salary for Help Desk Manager Jobs in Hopkins, SC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Hopkins, SC offer the following education background

Bachelor's Degree

41.6%

Associate's Degree

17.5%

Master's Degree

17.5%

Vocational Degree or Certification

13.4%

High School or GED

7.2%

Some College

1.7%

Doctorate Degree

1.0%

Some High School

0.2%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Hopkins, SC

6-8 years

40.0%

4-6 years

23.9%

10+ years

13.3%

2-4 years

11.2%

8-10 years

10.6%

1-2 years

1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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