Help Desk Manager Jobs in Wilsonville, OR
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 3 days ago
Position Summary Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who...
Application Support Manager - nCino
- Portland, OR (14 miles from Wilsonville, OR)
- 4 days ago
- Portland, OR (14 miles from Wilsonville, OR)
- 4 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Portland, OR (16 miles from Wilsonville, OR)
- 4 days ago
- Portland, OR (16 miles from Wilsonville, OR)
- 4 days ago
Hello, were As the IT Helpdesk Supervisor, you will Supervise the daily functions of the IT Helpdesk services. Provide supervision and direction to support IT Helpdesk positions by assigning work,...
Standard Cell Libraries Application Support Manager
- Hillsboro, OR (15 miles from Wilsonville, OR)
- 8 days ago
- Hillsboro, OR (15 miles from Wilsonville, OR)
- 8 days ago
Proficiency in using Jira Service Management and Jira Software platforms. Experience managing multiple streams of issues and customers....
Demographic Data for Wilsonville, OR
Moving to Wilsonville, OR? Find some basic demographic data about Wilsonville, OR below.
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Salary for Help Desk Manager Jobs in Wilsonville, OR
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Wilsonville, OR offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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