Help Desk Manager Jobs in Trenton, OH
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Mason, OH (13 miles from Trenton, OH)
- 3 days ago
- Mason, OH (13 miles from Trenton, OH)
- 3 days ago
Support the Mac operating system and various Apple tools and applications; Provide operating system updates for Macintosh desktops/laptops; Provide graphical user interface-level assistance with Mac...
Application Support Manager - nCino
- Cincinnati, OH (22 miles from Trenton, OH)
- 4 days ago
- Cincinnati, OH (22 miles from Trenton, OH)
- 4 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Cincinnati, OH (22 miles from Trenton, OH)
- 4 days ago
- Cincinnati, OH (22 miles from Trenton, OH)
- 4 days ago
Systems Expertise in Windows macOS and Linux operating systems Active Directory Managing user accounts groups and permissions Group Policy Configuring and managing Group Policy Objects GPOs for security...
- Cincinnati, OH (22 miles from Trenton, OH)
- 25 days ago
- Cincinnati, OH (22 miles from Trenton, OH)
- 25 days ago
UC Health is hiring a Full Time Service Desk Supervisor for the IS&T Department Supervise and oversee the daily operations of the IS&T department, ensuring the efficient and effective use of...
Contact Center Manager, Help Desk
- Sharonville, OH (15 miles from Trenton, OH)
- 30+ days ago
- Sharonville, OH (15 miles from Trenton, OH)
- 30+ days ago
Stay updated on industry trends, contact center best practices, and IT service management. Collaborate with internal teams to enhance customer support operations....
- Cincinnati, OH (22 miles from Trenton, OH)
- 60+ days ago
- Cincinnati, OH (22 miles from Trenton, OH)
- 60+ days ago
Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Application Support to join our IT Infrastructure team. If you want an exciting career...
Demographic Data for Trenton, OH
Moving to Trenton, OH? Find some basic demographic data about Trenton, OH below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Trenton, OH
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Trenton, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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