Help Desk Manager Jobs in Hamilton, OH

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-3 of 3 Jobs

Help Desk Manager

Mason, OH (11 miles from Hamilton, OH)
2 days ago

Mason, OH (11 miles from Hamilton, OH)
2 days ago

Desk Manager REPORTS TO: Director of Information Technology or Designee EMPLOYMENT STATUS: Full-Time, 257 Days, 40 Hours Per Week, FLSA Non-Exempt QUALIFICATIONS: High school diploma or equivalent;...

Help Desk Manager

Lebanon, OH (15 miles from Hamilton, OH)
3 days ago

Lebanon, OH (15 miles from Hamilton, OH)
3 days ago

WARREN COUNTY CAREER CENTER An Equal Opportunity Employer POSITION: Help Desk Manager REPORTS TO: Director of Information Technology or Designee EMPLOYMENT STATUS: Full-Time, 257 Days, 40 Hours Per...

Manager, Application Support

Cincinnati, OH (18 miles from Hamilton, OH)
30+ days ago

Cincinnati, OH (18 miles from Hamilton, OH)
30+ days ago

Our corporate activities are growing rapidly, and we are currently seeking a full-time, office-based Manager, Application Support to join our IT Infrastructure team. If you want an exciting career...

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Demographic Data for Hamilton, OH

Moving to Hamilton, OH? Find some basic demographic data about Hamilton, OH below.

Median Age

Average Household Income

Home Value vs Household Income in Hamilton, OH

Local

National

Total Population

139,610

Number of Businesses

1,971

City Size

Medium/Lg

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Help Desk - Manager

To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...

Help Desk Analyst

A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...

Help Desk Essentials

This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...

Title Synonyms

Users interested in this job title also searched for the following job title

Help Desk Director

Salary for Help Desk Manager Jobs in Hamilton, OH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Hamilton, OH offer the following education background

Bachelor's Degree

41.6%

Associate's Degree

17.5%

Master's Degree

17.5%

Vocational Degree or Certification

13.4%

High School or GED

7.2%

Some College

1.7%

Doctorate Degree

1.0%

Some High School

0.2%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Help Desk Managers in Hamilton, OH

6-8 years

40.0%

4-6 years

23.9%

10+ years

13.3%

2-4 years

11.2%

8-10 years

10.6%

1-2 years

1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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