Help Desk Manager Jobs in Groveport, OH
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Worthington, OH (19 miles from Groveport, OH)
- 6 days ago
- Worthington, OH (19 miles from Groveport, OH)
- 6 days ago
The Manager, IT Help Desk provides oversight of the day-to-day operations of the help desk and ensures that end-users are receiving the appropriate assistance in a timely manner to deliver The...
- Grove City, OH (12 miles from Groveport, OH)
- 24 days ago
- Grove City, OH (12 miles from Groveport, OH)
- 24 days ago
Job Title:Application Support ManagerLocation:Block 23What you'll do:The role will be responsible for developing and directing a team of application support engineers for Western Alliance Bank's...
- Columbus, OH (19 miles from Groveport, OH)
- 25 days ago
- Columbus, OH (19 miles from Groveport, OH)
- 25 days ago
Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...
Demographic Data for Groveport, OH
Moving to Groveport, OH? Find some basic demographic data about Groveport, OH below.
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Salary for Help Desk Manager Jobs in Groveport, OH
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Groveport, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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