Help Desk Manager Jobs in Somerset, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
IT Help Desk Lead Tech - FT - HPW
- Pennington, NJ (18 miles from Somerset, NJ)
- 3 days ago
- Pennington, NJ (18 miles from Somerset, NJ)
- 3 days ago
Work Shift: Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance...
- Trenton, NJ (22 miles from Somerset, NJ)
- 13 days ago
- Trenton, NJ (22 miles from Somerset, NJ)
- 13 days ago
Job ID Number R4868 Employment Type Full time Worksite Flexibility Hybrid Job Summary As a Help Desk Lead, you will support end users in application support while overseeing help desk operations...
- Princeton, NJ (11 miles from Somerset, NJ)
- 30+ days ago
- Princeton, NJ (11 miles from Somerset, NJ)
- 30+ days ago
System knowledge (Windows OS) and support, Outlook client and/or O365 client support experience; MS Office support experience, RSA/Entrust experience (basic encryption support experience)....
- Cedar Knolls, NJ (22 miles from Somerset, NJ)
- 60+ days ago
- Cedar Knolls, NJ (22 miles from Somerset, NJ)
- 60+ days ago
The ideal candidate will have 3-5 years of experience in an MSP environment, a strong background in IT service management, and excellent communication skills....
Sr. Support Center (Service Desk) Manager
- Newark, NJ (24 miles from Somerset, NJ)
- 90+ days ago
- Newark, NJ (24 miles from Somerset, NJ)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Somerset, NJ
Moving to Somerset, NJ? Find some basic demographic data about Somerset, NJ below.
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Salary for Help Desk Manager Jobs in Somerset, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Somerset, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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