Help Desk Manager Jobs in Franklin Lakes, NJ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Associate Director, Application Support Specialist
- New York, NY (21 miles from Franklin Lakes, NJ)
- 6 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 6 days ago
Job Title: Associate Director, Application Support Specialist Department: Information Technology Reports To: Director, Desktop Support FLSA Code: Exempt Estimated Salary: $125,000 - $135,000 Job...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 8 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 8 days ago
IT Helpdesk Manager Empire State Realty Trust - 3.1 New York, NY Job Details Full-time $130,000 - $145,000 a year 2 hours ago Benefits Paid parental leave AD&D insurance Disability insurance...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 10 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 10 days ago
As an IT Helpdesk Supervisor at Reliant, you will: + Supervises help desk support staff's daily activities ensuring timely and professional delivery of technical support to staff. + Develops regular...
Application Support Specialist
- Jersey City, NJ (20 miles from Franklin Lakes, NJ)
- 11 days ago
- Jersey City, NJ (20 miles from Franklin Lakes, NJ)
- 11 days ago
Salary Range: USD 120,000.00 - 240,000.00 per year Company Description Tradeweb Markets is a world leader in the evolution of electronic trading. A fintech company serving approximately 2,500...
Remote WorkIT Support Services Manager-Hands-on-MSP
- New York, NY (21 miles from Franklin Lakes, NJ)
- 15 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 15 days ago
Bachelor s degree in computer science, Information Technology, or related field Strong technical expertise in server administration, network infrastructure, Azure Active Directory management and administering...
Level 1 Deskside Support Technician
- New York, NY (21 miles from Franklin Lakes, NJ)
- 24 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 24 days ago
Overview At LiveOnNY we save lives, provide comfort, and strengthen legacies through organ, eye and tissue donation for the 13 million New Yorkers we serve. The Level 1 Deskside Support...
Level 2 Deskside Support Technician
- New York, NY (21 miles from Franklin Lakes, NJ)
- 24 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 24 days ago
Overview The Level 2 Deskside Support Technician: will provide advanced support for hardware, software, network, CCaaS, and IP Telephony systems. This position includes overseeing escalated...
Enterprise Application Support Manager (Manager of Administration. MIS), Enterprise Support Services
- New York, NY (21 miles from Franklin Lakes, NJ)
- 25 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 25 days ago
Enterprise Application Support Manager (Manager of Administration. MIS), Enterprise Support Services DepartmentENTERPRISE SUPPORT SERVICES Location Manhattan Job ID119695 Civil Service...
- New York, NY (21 miles from Franklin Lakes, NJ)
- 25 days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 25 days ago
Tech Support Manager As the Technical Support Manager, you will lead and oversee the Technical Support Engineers within the End User Services team. Your role will be critical in ensuring that the...
Application Support Specialist
- Parsippany, NJ (14 miles from Franklin Lakes, NJ)
- 45+ days ago
- Parsippany, NJ (14 miles from Franklin Lakes, NJ)
- 45+ days ago
Application Support Specialist New Jersey, Parsippany-Troy Hills 02/21/2025 Contract Active Job Description: Job Summary: We are seeking a highly skilled Power Platform Administrator to assist...
Application Support Specialist, 9171-309-N
- Brooklyn, NY (24 miles from Franklin Lakes, NJ)
- 60+ days ago
- Brooklyn, NY (24 miles from Franklin Lakes, NJ)
- 60+ days ago
For over 125 years, Catholic Charities Brooklyn and Queens has been providing quality social services to the neighborhoods of Brooklyn and Queens, and currently offers 160-plus programs and...
Americas East/Central Service Desk Manager
- New York, NY (21 miles from Franklin Lakes, NJ)
- 60+ days ago
- New York, NY (21 miles from Franklin Lakes, NJ)
- 60+ days ago
What you'll do We're looking for an experienced and knowledgeable IT Leader to join us as the AMERS East Central Help Desk Manager....
Demographic Data for Franklin Lakes, NJ
Moving to Franklin Lakes, NJ? Find some basic demographic data about Franklin Lakes, NJ below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Franklin Lakes, NJ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Franklin Lakes, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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