Help Desk Manager Jobs in Henderson, NV

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-4 of 4 Jobs

Clinical Application Support Specialist I

  • Las Vegas, NV (15 miles from Henderson, NV)
  • 1 day ago
  • Las Vegas, NV (15 miles from Henderson, NV)
  • 1 day ago

We don’t train our people to be nice… We simply hire nice people We are looking for the brightest and the best to join our team! Two major benefits offered by Cure 4 The Kids Foundation One of the...

Helpdesk Supervisor

  • Las Vegas, NV (15 miles from Henderson, NV)
  • 6 days ago
  • Las Vegas, NV (15 miles from Henderson, NV)
  • 6 days ago

Familiarity with Windows, Mac, and mobile operating systems. Understanding of networking concepts, hardware troubleshooting, and software support....

Deskside Support Level I

  • Las Vegas, NV (15 miles from Henderson, NV)
  • 20 days ago
  • Las Vegas, NV (15 miles from Henderson, NV)
  • 20 days ago

Fusion is actively seeking a dedicated Deskside Support Level I to provide top-tier deskside support to our team members, ensuring they have the tools and assistance necessary to excel in their...

Sr. Support Center (Service Desk) Manager

  • Las Vegas, NV (15 miles from Henderson, NV)
  • 90+ days ago
  • Las Vegas, NV (15 miles from Henderson, NV)
  • 90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Demographic Data for Henderson, NV

Moving to Henderson, NV? Find some basic demographic data about Henderson, NV below.

Local
National
329,040
7,578
Large

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Henderson, NV

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Henderson, NV offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Henderson, NV
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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