Help Desk Manager Jobs in Saint Louis Park, MN
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Service Desk Manager - Hybrid schedule
- Roseville, MN (9 miles from Saint Louis Park, MN)
- 1 day ago
- Roseville, MN (9 miles from Saint Louis Park, MN)
- 1 day ago
Minimum of 5 years of experience in a leadership role within IT service management....
Application Support Manager - nCino
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 5 days ago
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 5 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- Saint Paul, MN (12 miles from Saint Louis Park, MN)
- 8 days ago
- Saint Paul, MN (12 miles from Saint Louis Park, MN)
- 8 days ago
A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere....
Remote Work- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 17 days ago
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 17 days ago
Primary Responsibilities/Essential Functions Manage and lead a team of IT helpdesk technicians, providing guidance, coaching, and support to ensure high performance and productivity. Develop and...
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 19 days ago
- Minneapolis, MN (4 miles from Saint Louis Park, MN)
- 19 days ago
Experience with IT service management (ITSM) frameworks, such as ITIL. Knowledge of IT security best practices and compliance requirements....
Demographic Data for Saint Louis Park, MN
Moving to Saint Louis Park, MN? Find some basic demographic data about Saint Louis Park, MN below.
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Salary for Help Desk Manager Jobs in Saint Louis Park, MN
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Saint Louis Park, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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