Help Desk Manager Jobs in Windsor Mill, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Help Desk Lead - Secret Clearance
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 16 hours ago
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 16 hours ago
Zachary Piper Solutions is seeking an Operations Support Center (OSC) Lead Help Desk Lead to provide expertise to a federal client in support of their mission critical systems in defense of our...
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 4 days ago
- Annapolis Junction, MD (14 miles from Windsor Mill, MD)
- 4 days ago
Zachary Piper Solutions is seeking a Help Desk Lead to join a federal client to support their mission-critical homeland defense systems out of the Annapolis Junction, MD site. This position...
- Silver Spring, MD (24 miles from Windsor Mill, MD)
- 4 days ago
- Silver Spring, MD (24 miles from Windsor Mill, MD)
- 4 days ago
Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
Sr. Support Center (Service Desk) Manager
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 90+ days ago
- Baltimore, MD (8 miles from Windsor Mill, MD)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Windsor Mill, MD
Moving to Windsor Mill, MD? Find some basic demographic data about Windsor Mill, MD below.
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Salary for Help Desk Manager Jobs in Windsor Mill, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Windsor Mill, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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Here are some other career titles that require similar skills
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