Help Desk Manager Jobs in Upper Marlboro, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 19 Jobs

Quality Manager - Helpdesk

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 1 day ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 1 day ago

The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...

Application Support Specialist

  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 2 days ago
  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 2 days ago

Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...

Quality Manager - Helpdesk (Onsite - Washington, D.C.)

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 3 days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 3 days ago

The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...

IT Service Desk Supervisor

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 3 days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 3 days ago

Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....

Deskside Support Personnel

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 5 days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 5 days ago

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage...

DAI Help Desk Manager

  • Fort Belvoir, VA (21 miles from Upper Marlboro, MD)
  • 9 days ago
  • Fort Belvoir, VA (21 miles from Upper Marlboro, MD)
  • 9 days ago

We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...

Deskside Support Technician (Asset Management)

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 11 days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 11 days ago

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...

Help Desk Lead/Trainer

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 20 days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 20 days ago

Help Desk Lead/Trainer This job opportunity is part of a RFP process; candidates are invited to submit their resumes detailing relevant experience. Location: Washington DC (Onsite) Clearance:...

Help Desk Manager

  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 30+ days ago
  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 30+ days ago

Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...

Service Desk Manager

  • Alexandria, VA (15 miles from Upper Marlboro, MD)
  • 30+ days ago
  • Alexandria, VA (15 miles from Upper Marlboro, MD)
  • 30+ days ago

Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...

Service Desk Manager (5620)

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 30+ days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 30+ days ago

If interested reach out directly to ... or call/text ... Position Title: Service Desk Manager Public Trust Job Overview: Currently hiring for a Service Desk Manager. This position will be located...

Help Desk Manager

  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 30+ days ago
  • Washington, DC (15 miles from Upper Marlboro, MD)
  • 30+ days ago

Responsibilities The Help Desk manager shall oversee and manage daily help desk functions for a team of up to 30 Service Desk / Help Desk Analysts....

Service Desk Manager

  • Silver Spring, MD (20 miles from Upper Marlboro, MD)
  • 30+ days ago
  • Silver Spring, MD (20 miles from Upper Marlboro, MD)
  • 30+ days ago

Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....

GREF Global Helpdesk Manager, GREF Internal Services

  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 45+ days ago
  • Arlington, VA (18 miles from Upper Marlboro, MD)
  • 45+ days ago

Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...

Help Desk Manager

  • La Plata, MD (22 miles from Upper Marlboro, MD)
  • 60+ days ago
  • La Plata, MD (22 miles from Upper Marlboro, MD)
  • 60+ days ago

The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....

Demographic Data for Upper Marlboro, MD

Moving to Upper Marlboro, MD? Find some basic demographic data about Upper Marlboro, MD below.

Local
National
103,379
1,640
Medium/Lg

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in Upper Marlboro, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Upper Marlboro, MD offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Upper Marlboro, MD
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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