Help Desk Manager Jobs in La Plata, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-9 of 9 Jobs

DHCF Help Desk Manager

  • Oxon Hill, MD (20 miles from La Plata, MD)
  • 8 hours ago
  • Oxon Hill, MD (20 miles from La Plata, MD)
  • 8 hours ago

IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....

Help Desk Manager

  • Burke, VA (24 miles from La Plata, MD)
  • 2 days ago
  • Burke, VA (24 miles from La Plata, MD)
  • 2 days ago

Description GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely...

Helpdesk Manager

  • Alexandria, VA (21 miles from La Plata, MD)
  • 11 days ago
  • Alexandria, VA (21 miles from La Plata, MD)
  • 11 days ago

Help Desk Management certified preferred or within one year. Excellent problem-solving and analytical skills....

Service Desk Supervisor

  • Fort Belvoir, VA (15 miles from La Plata, MD)
  • 14 days ago
  • Fort Belvoir, VA (15 miles from La Plata, MD)
  • 14 days ago

Responsible for supporting the client/program to ensure services are delivered to meet customer business needs and expectations. Directs and supervises staff which are responsible for first level...

Remedy Queue Manager

  • Ft Belvoir, VA (15 miles from La Plata, MD)
  • 14 days ago
  • Ft Belvoir, VA (15 miles from La Plata, MD)
  • 14 days ago

Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements....

Service Desk Manager

  • Fort Belvoir, VA (15 miles from La Plata, MD)
  • 15 days ago
  • Fort Belvoir, VA (15 miles from La Plata, MD)
  • 15 days ago

Responsibilities & Qualifications RESPONSIBILITIES Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, Break/Fix, Asset and Executive support activities to...

Help Desk Lead

  • Quantico, VA (22 miles from La Plata, MD)
  • 18 days ago
  • Quantico, VA (22 miles from La Plata, MD)
  • 18 days ago

Help Desk Lead Data Intelligence LLC. Today Secret Unspecified Unspecified IT - Support Quantico, VA (ON-SITE/OFFICE) DI is looking for a Help Desk Lead in Quantico, Virginia. This is an onsite...

Help Desk Manager

  • La Plata, MD
  • 45+ days ago
  • La Plata, MD
  • 45+ days ago

The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....

Sr. Support Center (Service Desk) Manager

  • Stafford, VA (21 miles from La Plata, MD)
  • 90+ days ago
  • Stafford, VA (21 miles from La Plata, MD)
  • 90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Demographic Data for La Plata, MD

Moving to La Plata, MD? Find some basic demographic data about La Plata, MD below.

Local
National
20,411
529
Medium

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
QA
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Udemy
IT Help Desk Professional
Do you want to start your career in the IT world? Do you want to start building your IT career path from a solid ground? You are in the right place! Wondering why? Let's see Because when you want...
Register to search for more online courses. >>>

Title Synonyms

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Salary for Help Desk Manager Jobs in La Plata, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in La Plata, MD offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in La Plata, MD
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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