Help Desk Manager Jobs in Germantown, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Washington, DC (21 miles from Germantown, MD)
- 8 hours ago
- Washington, DC (21 miles from Germantown, MD)
- 8 hours ago
We want to fill a Help Desk Manager role in the DC Government for the DHCF - Department of Health Care Finance....
Help Desk Manager with Min 3yrs Exp (Webcam Interview)(100% ONSITE_Washington DC)
- Washington, DC (21 miles from Germantown, MD)
- 8 hours ago
- Washington, DC (21 miles from Germantown, MD)
- 8 hours ago
DC 20002 Immediate interviews Web Cam interviews ONLY Please Note that this position is ONSITE looking for 2 Help Desk Manager to support the HQ staff....
- Washington, DC (21 miles from Germantown, MD)
- 8 hours ago
- Washington, DC (21 miles from Germantown, MD)
- 8 hours ago
IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....
Manager, Technical Support - Dedrone by Axon
- Sterling, VA (11 miles from Germantown, MD)
- 1 day ago
- Sterling, VA (11 miles from Germantown, MD)
- 1 day ago
Join Axon and be a Force for Good. At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud...
- Falls Church, VA (20 miles from Germantown, MD)
- 2 days ago
- Falls Church, VA (20 miles from Germantown, MD)
- 2 days ago
Description GxNext is looking for a Help Desk Manager that would be responsible for leading a team of technical support specialists, overseeing the day-to-day operations of a help desk, ensuring timely...
IT Specialist (Financial Systems Help Desk Manager)
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
- Washington, DC (21 miles from Germantown, MD)
- 3 days ago
Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system....
- Silver Spring, MD (16 miles from Germantown, MD)
- 4 days ago
- Silver Spring, MD (16 miles from Germantown, MD)
- 4 days ago
Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....
- Washington, DC (21 miles from Germantown, MD)
- 5 days ago
- Washington, DC (21 miles from Germantown, MD)
- 5 days ago
o Incidents - Software break/fix o IMACs - Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers,...
Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and...
Application Support Specialist III
- Reston, VA (12 miles from Germantown, MD)
- 6 days ago
- Reston, VA (12 miles from Germantown, MD)
- 6 days ago
U.S. - Technology as a force for good By playing this video you consent to Google/YouTube processing your data and using cookies Learn more. Position Description: CGI has an immediate need for an...
- Washington, DC (21 miles from Germantown, MD)
- 6 days ago
- Washington, DC (21 miles from Germantown, MD)
- 6 days ago
Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
GREF Global Helpdesk Manager, GREF Internal Services
- Arlington, VA (20 miles from Germantown, MD)
- 9 days ago
- Arlington, VA (20 miles from Germantown, MD)
- 9 days ago
Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...
Application Support Specialist IV
- Reston, VA (12 miles from Germantown, MD)
- 9 days ago
- Reston, VA (12 miles from Germantown, MD)
- 9 days ago
U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist V
- Reston, VA (12 miles from Germantown, MD)
- 11 days ago
- Reston, VA (12 miles from Germantown, MD)
- 11 days ago
U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Application Support Specialist II
- Reston, VA (12 miles from Germantown, MD)
- 12 days ago
- Reston, VA (12 miles from Germantown, MD)
- 12 days ago
U.S. - Finding purpose at CGI By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...
Demographic Data for Germantown, MD
Moving to Germantown, MD? Find some basic demographic data about Germantown, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Germantown, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Germantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Remote Desktop Protocol
- Client Support
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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