Help Desk Manager Jobs in Fulton, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Washington, DC (19 miles from Fulton, MD)
- 2 days ago
- Washington, DC (19 miles from Fulton, MD)
- 2 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (21 miles from Fulton, MD)
- 3 days ago
- Arlington, VA (21 miles from Fulton, MD)
- 3 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
Quality Manager - Helpdesk (Onsite - Washington, D.C.)
- Washington, DC (19 miles from Fulton, MD)
- 3 days ago
- Washington, DC (19 miles from Fulton, MD)
- 3 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
- Washington, DC (19 miles from Fulton, MD)
- 3 days ago
- Washington, DC (19 miles from Fulton, MD)
- 3 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Gaithersburg, MD (13 miles from Fulton, MD)
- 5 days ago
- Gaithersburg, MD (13 miles from Fulton, MD)
- 5 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
- Washington, DC (19 miles from Fulton, MD)
- 5 days ago
- Washington, DC (19 miles from Fulton, MD)
- 5 days ago
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage...
Deskside Support Technician (Asset Management)
- Washington, DC (19 miles from Fulton, MD)
- 12 days ago
- Washington, DC (19 miles from Fulton, MD)
- 12 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
- Gaithersburg, MD (13 miles from Fulton, MD)
- 12 days ago
- Gaithersburg, MD (13 miles from Fulton, MD)
- 12 days ago
system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling are met Ensure scheduled appointments are being performed and followed up Ensure team members...
Commercial Business Application Support Specialist
- Rockville, MD (13 miles from Fulton, MD)
- 20 days ago
- Rockville, MD (13 miles from Fulton, MD)
- 20 days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
- Windsor Mill, MD (14 miles from Fulton, MD)
- 20 days ago
- Windsor Mill, MD (14 miles from Fulton, MD)
- 20 days ago
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
- Washington, DC (19 miles from Fulton, MD)
- 21 days ago
- Washington, DC (19 miles from Fulton, MD)
- 21 days ago
Help Desk Lead/Trainer This job opportunity is part of a RFP process; candidates are invited to submit their resumes detailing relevant experience. Location: Washington DC (Onsite) Clearance:...
Senior Enterprise Application Specialist
- Baltimore, MD (18 miles from Fulton, MD)
- 25 days ago
- Baltimore, MD (18 miles from Fulton, MD)
- 25 days ago
The Space Telescope Science Institute (STScI) is a multi-mission science operations center for NASA’s flagship observatories. Our world-class astronomical research center is based on the Johns...
Help Desk Lead - Cleared Position
- Columbia, MD (3 miles from Fulton, MD)
- 26 days ago
- Columbia, MD (3 miles from Fulton, MD)
- 26 days ago
Help Desk Lead - Cleared Position Unison, Inc. View Employer's Profile FOLLOW EMPLOYER Yesterday Top Secret/SCI Mid Level Career (5+ yrs experience) $125,000 - $150,000 Full Scope Polygraph IT -...
- Arlington, VA (21 miles from Fulton, MD)
- 30+ days ago
- Arlington, VA (21 miles from Fulton, MD)
- 30+ days ago
Overview Help Desk Manager Arlington, Virginia Are you ready to enhance your skills and build your career in a rapidly evolving business climate?...
- Alexandria, VA (24 miles from Fulton, MD)
- 30+ days ago
- Alexandria, VA (24 miles from Fulton, MD)
- 30+ days ago
Overview MPR Associates, Inc. (MPR), a thriving multi-discipline, specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Manager to join our...
Demographic Data for Fulton, MD
Moving to Fulton, MD? Find some basic demographic data about Fulton, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Manager Jobs in Fulton, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Fulton, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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