Help Desk Manager Jobs in Columbia, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Washington, DC (22 miles from Columbia, MD)
- 12 hours ago
- Washington, DC (22 miles from Columbia, MD)
- 12 hours ago
We want to fill a Help Desk Manager role in the DC Government for the DHCF - Department of Health Care Finance....
Help Desk Manager with Min 3yrs Exp (Webcam Interview)(100% ONSITE_Washington DC)
- Washington, DC (22 miles from Columbia, MD)
- 12 hours ago
- Washington, DC (22 miles from Columbia, MD)
- 12 hours ago
DC 20002 Immediate interviews Web Cam interviews ONLY Please Note that this position is ONSITE looking for 2 Help Desk Manager to support the HQ staff....
- Washington, DC (22 miles from Columbia, MD)
- 12 hours ago
- Washington, DC (22 miles from Columbia, MD)
- 12 hours ago
IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....
Help Desk Lead - Secret Clearance
- Annapolis Junction, MD (7 miles from Columbia, MD)
- 21 hours ago
- Annapolis Junction, MD (7 miles from Columbia, MD)
- 21 hours ago
Zachary Piper Solutions is seeking an Operations Support Center (OSC) Lead Help Desk Lead to provide expertise to a federal client in support of their mission critical systems in defense of our...
IT Specialist (Financial Systems Help Desk Manager)
- Washington, DC (22 miles from Columbia, MD)
- 3 days ago
- Washington, DC (22 miles from Columbia, MD)
- 3 days ago
Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system....
- Annapolis Junction, MD (7 miles from Columbia, MD)
- 4 days ago
- Annapolis Junction, MD (7 miles from Columbia, MD)
- 4 days ago
Zachary Piper Solutions is seeking a Help Desk Lead to join a federal client to support their mission-critical homeland defense systems out of the Annapolis Junction, MD site. This position...
- Silver Spring, MD (14 miles from Columbia, MD)
- 4 days ago
- Silver Spring, MD (14 miles from Columbia, MD)
- 4 days ago
Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....
- Washington, DC (22 miles from Columbia, MD)
- 6 days ago
- Washington, DC (22 miles from Columbia, MD)
- 6 days ago
o Incidents - Software break/fix o IMACs - Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers,...
Senior Manager, Technical Support
- Germantown, MD (22 miles from Columbia, MD)
- 6 days ago
- Germantown, MD (22 miles from Columbia, MD)
- 6 days ago
Summary: VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and...
- Washington, DC (22 miles from Columbia, MD)
- 6 days ago
- Washington, DC (22 miles from Columbia, MD)
- 6 days ago
Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
GREF Global Helpdesk Manager, GREF Internal Services
- Arlington, VA (24 miles from Columbia, MD)
- 9 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 9 days ago
Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...
Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control
- Arlington, VA (24 miles from Columbia, MD)
- 14 days ago
- Arlington, VA (24 miles from Columbia, MD)
- 14 days ago
Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities...
- Washington, DC (22 miles from Columbia, MD)
- 17 days ago
- Washington, DC (22 miles from Columbia, MD)
- 17 days ago
Service Desk Manager-HQ #5620 US-DC- Information Technology Suitability/Public Trust Fully remote Overview GovCIO is currently hiring for a Service Desk Manager. This position will be located in...
- Washington, DC (22 miles from Columbia, MD)
- 17 days ago
- Washington, DC (22 miles from Columbia, MD)
- 17 days ago
Experience in IT help desk support, troubleshooting Windows and Mac environments....
Business Analyst Lead (Help Desk/Trainer)
- Bethesda, MD (19 miles from Columbia, MD)
- 18 days ago
- Bethesda, MD (19 miles from Columbia, MD)
- 18 days ago
Business Analyst Lead (Help Desk/Trainer) Cohere Technology Group View Employer's ProfileFOLLOW EMPLOYER Today Top Secret/SCI Unspecified Full Scope Polygraph IT - Support Bethesda, MD...
Demographic Data for Columbia, MD
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Salary for Help Desk Manager Jobs in Columbia, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Columbia, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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