Help Desk Manager Jobs in Bryantown, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Newington, VA (22 miles from Bryantown, MD)
- 15 hours ago
- Newington, VA (22 miles from Bryantown, MD)
- 15 hours ago
HOW A SYSTEMS ADMINISTRATOR SENIOR WILL MAKE AN IMPACT Manages the functionality and efficiency of a group of computers running on one or more operating systems Works with the team to triage and quickly...
- Oxon Hill, MD (19 miles from Bryantown, MD)
- 1 day ago
- Oxon Hill, MD (19 miles from Bryantown, MD)
- 1 day ago
IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....
- Fort Belvoir, VA (19 miles from Bryantown, MD)
- 15 days ago
- Fort Belvoir, VA (19 miles from Bryantown, MD)
- 15 days ago
Responsible for supporting the client/program to ensure services are delivered to meet customer business needs and expectations. Directs and supervises staff which are responsible for first level...
- Ft Belvoir, VA (19 miles from Bryantown, MD)
- 15 days ago
- Ft Belvoir, VA (19 miles from Bryantown, MD)
- 15 days ago
Attend bi-weekly Army Enterprise Service Management Platform (AESMP) and Remedy team meetings for updates to policies, processes, and requirements....
- Fort Belvoir, VA (19 miles from Bryantown, MD)
- 16 days ago
- Fort Belvoir, VA (19 miles from Bryantown, MD)
- 16 days ago
Responsibilities & Qualifications RESPONSIBILITIES Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, Break/Fix, Asset and Executive support activities to...
- La Plata, MD (8 miles from Bryantown, MD)
- 45+ days ago
- La Plata, MD (8 miles from Bryantown, MD)
- 45+ days ago
The Help Desk Manager oversees and completes performance evaluations for the Help Desk Team, including IMT Temps....
Demographic Data for Bryantown, MD
Moving to Bryantown, MD? Find some basic demographic data about Bryantown, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Bryantown, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Bryantown, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Computer Science
- Remote Desktop Protocol
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- BMC Remedy
- IT Operations
- Unix/Linux
- Remote Support
- Windows 10
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- UNIX
- ServiceNow
- ITIL
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Installation
- Resolution
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Military Background
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »