Help Desk Manager Jobs in Berwyn Heights, MD
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
Corporate IT & Helpdesk Manager
- Herndon, VA (24 miles from Berwyn Heights, MD)
- 1 day ago
- Herndon, VA (24 miles from Berwyn Heights, MD)
- 1 day ago
., LogMeIn)\u003c/li\u003e\n\u003cli\u003eJira Service Management and Asset CMDB\u003c/li\u003e\n\u003c/ul\u003e\n\u003cli\u003eFamiliarity with software integration, SSO, identity management (IDP),...
- Washington, DC (9 miles from Berwyn Heights, MD)
- 2 days ago
- Washington, DC (9 miles from Berwyn Heights, MD)
- 2 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
Application Support Specialist
- Arlington, VA (12 miles from Berwyn Heights, MD)
- 3 days ago
- Arlington, VA (12 miles from Berwyn Heights, MD)
- 3 days ago
Application Support Specialist Marymount University in Arlington, VA Apply Now Type: Full-Time Salary: Salary Range: $45,000-$50,000 Posted: 04/14/2025 Category: Admissions and Enrollment; +1...
Quality Manager - Helpdesk (Onsite - Washington, D.C.)
- Washington, DC (9 miles from Berwyn Heights, MD)
- 3 days ago
- Washington, DC (9 miles from Berwyn Heights, MD)
- 3 days ago
The Helpdesk and IT Support Program will provide services for workstation and server hardware, operating system software, application software as well as help desk services, break-fix and maintenance...
- Washington, DC (9 miles from Berwyn Heights, MD)
- 3 days ago
- Washington, DC (9 miles from Berwyn Heights, MD)
- 3 days ago
Minimum four years experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....
- Gaithersburg, MD (16 miles from Berwyn Heights, MD)
- 5 days ago
- Gaithersburg, MD (16 miles from Berwyn Heights, MD)
- 5 days ago
Tier alignment Operating system alignment Right skills/bandwidth Prioritization Ensure response time objectives for ticket and call handling are met....
- Washington, DC (9 miles from Berwyn Heights, MD)
- 5 days ago
- Washington, DC (9 miles from Berwyn Heights, MD)
- 5 days ago
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage...
- Fort Belvoir, VA (23 miles from Berwyn Heights, MD)
- 9 days ago
- Fort Belvoir, VA (23 miles from Berwyn Heights, MD)
- 9 days ago
We are looking for a Helpdesk Operations Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless...
- Reston, VA (22 miles from Berwyn Heights, MD)
- 10 days ago
- Reston, VA (22 miles from Berwyn Heights, MD)
- 10 days ago
The customer currently achieves this through the use of a tiered, Information Technology Service Management (ITSM) based service delivery model; Tier 1 (IT Service Desk)....
Lead Software Application Support Specialist
- Reston, VA (22 miles from Berwyn Heights, MD)
- 11 days ago
- Reston, VA (22 miles from Berwyn Heights, MD)
- 11 days ago
Lead Software Application Support Specialist Cornerstone Defense Today Top Secret/SCI Unspecified Polygraph IT - Software Reston, VA (ON-SITE/OFFICE) Title: Lead Software/Application Support...
Deskside Support Technician (Asset Management)
- Washington, DC (9 miles from Berwyn Heights, MD)
- 12 days ago
- Washington, DC (9 miles from Berwyn Heights, MD)
- 12 days ago
Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward...
- Gaithersburg, MD (16 miles from Berwyn Heights, MD)
- 12 days ago
- Gaithersburg, MD (16 miles from Berwyn Heights, MD)
- 12 days ago
system alignment right skills/bandwidth Prioritization Ensure response time objectives for ticket handling are met Ensure scheduled appointments are being performed and followed up Ensure team members...
Commercial Business Application Support Specialist
- Rockville, MD (13 miles from Berwyn Heights, MD)
- 20 days ago
- Rockville, MD (13 miles from Berwyn Heights, MD)
- 20 days ago
About Us Capital Bank N.A. is headquartered in Maryland and has been serving our communities since 1999. We stand as a publicly traded company (NASDAQ: CBNK) with over $3 billion in assets. We...
- Windsor Mill, MD (24 miles from Berwyn Heights, MD)
- 20 days ago
- Windsor Mill, MD (24 miles from Berwyn Heights, MD)
- 20 days ago
Desk support team. 2 years of experience providing Tier 2 IT support services to customers. 2 years of experience using an IT Service Manager application for logging tickets and requests....
- Washington, DC (9 miles from Berwyn Heights, MD)
- 21 days ago
- Washington, DC (9 miles from Berwyn Heights, MD)
- 21 days ago
Help Desk Lead/Trainer This job opportunity is part of a RFP process; candidates are invited to submit their resumes detailing relevant experience. Location: Washington DC (Onsite) Clearance:...
Demographic Data for Berwyn Heights, MD
Moving to Berwyn Heights, MD? Find some basic demographic data about Berwyn Heights, MD below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Berwyn Heights, MD
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Berwyn Heights, MD offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Policy Development
- Sales
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »