Help Desk Manager Jobs in Annapolis Junction, MD

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-15 of 24 Jobs

Help Desk Manager

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 8 hours ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 8 hours ago

We want to fill a Help Desk Manager role in the DC Government for the DHCF - Department of Health Care Finance....

Help Desk Manager with Min 3yrs Exp (Webcam Interview)(100% ONSITE_Washington DC)

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 8 hours ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 8 hours ago

DC 20002 Immediate interviews Web Cam interviews ONLY Please Note that this position is ONSITE looking for 2 Help Desk Manager to support the HQ staff....

Help Desk Manager

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 8 hours ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 8 hours ago

IT Help Desk Manager responsibilities Provides support and expertise on Windows OS and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users....

Help Desk Lead - Secret Clearance

  • Annapolis Junction, MD
  • 17 hours ago
  • Annapolis Junction, MD
  • 17 hours ago

Zachary Piper Solutions is seeking an Operations Support Center (OSC) Lead Help Desk Lead to provide expertise to a federal client in support of their mission critical systems in defense of our...

IT Specialist (Financial Systems Help Desk Manager)

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 3 days ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 3 days ago

Summary The Help Desk Manager is responsible for leading the operations and maintenance activities to provide support for users of the Oracle Financials system....

Help Desk Lead - SECRET

  • Annapolis Junction, MD
  • 4 days ago
  • Annapolis Junction, MD
  • 4 days ago

Zachary Piper Solutions is seeking a Help Desk Lead to join a federal client to support their mission-critical homeland defense systems out of the Annapolis Junction, MD site. This position...

Service Desk Manager

  • Silver Spring, MD (13 miles from Annapolis Junction, MD)
  • 4 days ago
  • Silver Spring, MD (13 miles from Annapolis Junction, MD)
  • 4 days ago

Demonstrated experience in IT Service Management (ITSM), with a track record of implementing service improvements and optimizing service desk performance....

Windows 10 Deskside Support

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 5 days ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 5 days ago

o Incidents - Software break/fix o IMACs - Installation of software, machine upgrades, etc. o Refresh o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers,...

IT Service Desk Supervisor

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 6 days ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 6 days ago

Minimum four years' experience implementing, maintaining, and supporting Windows operating systems and MS Office application suites....

GREF Global Helpdesk Manager, GREF Internal Services

  • Arlington, VA (23 miles from Annapolis Junction, MD)
  • 9 days ago
  • Arlington, VA (23 miles from Annapolis Junction, MD)
  • 9 days ago

Are you passionate about improving the Amazonian workplace experience? Do you thrive in a fast-paced environment in which you have the opportunity to influence change? We are searching for a...

Tier II Helpdesk Lead Central Area Business (CAB) Manager for Tech Control

  • Arlington, VA (23 miles from Annapolis Junction, MD)
  • 14 days ago
  • Arlington, VA (23 miles from Annapolis Junction, MD)
  • 14 days ago

Competitive Range partners with the government to plan and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities...

Service Desk Manager-HQ #5620

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 17 days ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 17 days ago

Service Desk Manager-HQ #5620 US-DC- Information Technology Suitability/Public Trust Fully remote Overview GovCIO is currently hiring for a Service Desk Manager. This position will be located in...

Deskside Support Technician

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 17 days ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 17 days ago

Experience in IT help desk support, troubleshooting Windows and Mac environments....

Business Analyst Lead (Help Desk/Trainer)

  • Bethesda, MD (19 miles from Annapolis Junction, MD)
  • 18 days ago
  • Bethesda, MD (19 miles from Annapolis Junction, MD)
  • 18 days ago

Business Analyst Lead (Help Desk/Trainer) Cohere Technology Group View Employer's ProfileFOLLOW EMPLOYER Today Top Secret/SCI Unspecified Full Scope Polygraph IT - Support Bethesda, MD...

Deskside Support Technician

  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 20 days ago
  • Washington, DC (20 miles from Annapolis Junction, MD)
  • 20 days ago

View Job Deskside Support Technician Save to Inbox Email Share Full Time Dansources Washington DC 20002 USA Posted 02/20/2025 Job Description back to top This role will start in Washington DC, but...

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Annapolis Junction, MD

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Annapolis Junction, MD offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Annapolis Junction, MD
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Help Desk Manager Related Career Advice Articles

group of IT professionals working on a software program
5 IT Jobs to Help You Get Started in the Technology Industry

Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.

Read article »
How to become a software developer
How to Become a Software Developer

Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.

Read article »
Computer monitor with code on the screen
Switching to a Career in Technology

As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.

Read article »