Help Desk Manager Jobs in Merriam, KS
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Leawood, KS (5 miles from Merriam, KS)
- 13 days ago
- Leawood, KS (5 miles from Merriam, KS)
- 13 days ago
Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored,...
- Overland Park, KS (15 miles from Merriam, KS)
- 21 days ago
- Overland Park, KS (15 miles from Merriam, KS)
- 21 days ago
The Team Lead, Help Desk is responsible for managing the internal technical support team at WellSky. The scope of this job includes tracking KPIs and ensuring the successful closure and quality of...
IT Help Desk Manager - req1020-5838
- Overland Park, KS (15 miles from Merriam, KS)
- 24 days ago
- Overland Park, KS (15 miles from Merriam, KS)
- 24 days ago
Cerris IT Help Desk Manager - req1020-5838 in Overland Park , Kansas This job was posted by : For more information, please see: Work hard. Have fun!...
Sr. Support Center (Service Desk) Manager
- Kansas City, MO (6 miles from Merriam, KS)
- 90+ days ago
- Kansas City, MO (6 miles from Merriam, KS)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Merriam, KS
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Salary for Help Desk Manager Jobs in Merriam, KS
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Merriam, KS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Network Infrastructure
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
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