Help Desk Manager Jobs in Norcross, GA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
End User Compute Lead / Deskside Support - 383050
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
Familiarity with Service Management ticketing systems (Jira)....
Application Support Specialist
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
Location: REMOTE Salary: $20.00 USD Hourly - $24.00 USD Hourly Description: Our client is currently seeking a Application Support Specialist Title - Application Support Specialist Location : Fully...
Remote WorkApplication Support Specialist I
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 4 days ago
Location: REMOTE Salary: $24.00 USD Hourly - $29.00 USD Hourly Description: Our client is currently seeking an Application Support Specialist responsible for quickly and effectively diagnosing and...
- Hapeville, GA (22 miles from Norcross, GA)
- 10 days ago
- Hapeville, GA (22 miles from Norcross, GA)
- 10 days ago
-Working technical knowledge of network protocols, operating systems, and standards. -Window Desktop Operating Systems -Strong knowledge and experience troubleshooting Microsoft Office Suite....
- Atlanta, GA (16 miles from Norcross, GA)
- 14 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 14 days ago
Requisition 38358: B4 Manager Service Desk IOC A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we...
ICT Application Support Specialist (Logistics)
- Marietta, GA (20 miles from Norcross, GA)
- 25 days ago
- Marietta, GA (20 miles from Norcross, GA)
- 25 days ago
ICT Application Support Specialist (Logistics) Job Description Job Summary: As an L2 Application Support Specialist at Vanderlande Industries, you will be part of a global IT organization...
Jr. Deskside Support Specialist
- Atlanta, GA (16 miles from Norcross, GA)
- 30+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 30+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Sr. Deskside Support Specialist
- Atlanta, GA (16 miles from Norcross, GA)
- 30+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 30+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
- Atlanta, GA (16 miles from Norcross, GA)
- 30+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 30+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
Job Description ATS is seeking a proactive and customer-focused Manager Help Desk Support Specialist to join our dynamic IT team....
Sr. Support Center (Service Desk) Manager
- Atlanta, GA (16 miles from Norcross, GA)
- 90+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 90+ days ago
Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...
Demographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Norcross, GA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Oracle WebLogic Server
- Help Desk Management
- AutoSys
- Client Support
- Remote Desktop Protocol
- Computer Science
- Technical Troubleshooting
- Problem Management
- Operating Systems
- Knowledge Management
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Unix/Linux
- Application Support
- Windows OS
- Systems Administration
- Incident Management
- Service Delivery
- Help Desk Support
- Engineering Management
- ITIL
- UNIX
- ServiceNow
- IT Support
- Optimization
- Microsoft Active Directory
- Key Performance Indicator
- Information Technology
- Resolution
- Installation
- Engineering
- Microsoft Office 365
- Technical Support
- Customer Satisfaction
- Strategy Development
- Microsoft Windows
- Staffing
- Implementation
- Troubleshooting
- Prioritizing
- Investigation
- Collaboration
- Documentation
- Interpersonal Skills
- Reporting
- Microsoft Office
- Problem Solving
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Training and Development
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »