Help Desk Manager Jobs in Norcross, GA
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 2 days ago
Experience with troubleshooting Printers (both network and stand-alone) Preferred Qualifications: ITIL certification or equivalent experience with IT service management best practices....
Application Support Manager - nCino
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 3 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
Manage a team of 4 helpdesk analysts Address and prioritize helpdesk tickets Develop and implement helpdesk policies Train and mentor staff Collaborate with IT teams to resolve issues Report on...
Manager 2, HelpDesk Manager/Desktop Support
- Atlanta, GA (16 miles from Norcross, GA)
- 9 days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 9 days ago
Advance working knowledge of Microsoft and Apple operating systems and software products....
- Alpharetta, GA (14 miles from Norcross, GA)
- 13 days ago
- Alpharetta, GA (14 miles from Norcross, GA)
- 13 days ago
Management experience would be advantageous Extensive knowledge of computer hardware, application support with Microsoft applications, working with a range of diagnostic utilities and operating systems...
Sr. Deskside Support Specialist
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
About DMI DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility,...
Jr. Deskside Support Specialist
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
- Atlanta, GA (16 miles from Norcross, GA)
- 60+ days ago
About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud...
Demographic Data for Norcross, GA
Moving to Norcross, GA? Find some basic demographic data about Norcross, GA below.
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Salary for Help Desk Manager Jobs in Norcross, GA
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Norcross, GA offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Information Technology Management
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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