Help Desk Manager Jobs in Winter Garden, FL
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Orlando, FL (12 miles from Winter Garden, FL)
- 17 days ago
- Orlando, FL (12 miles from Winter Garden, FL)
- 17 days ago
A client of Insight Global is looking for a Help Desk Manager to help with the consolidation and transition of a Service Desk due to an acquisition....
Service Delivery Manager - Help Desk Services
- Orlando, FL (12 miles from Winter Garden, FL)
- 25 days ago
- Orlando, FL (12 miles from Winter Garden, FL)
- 25 days ago
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's...
- Belle Isle, FL (13 miles from Winter Garden, FL)
- 45+ days ago
- Belle Isle, FL (13 miles from Winter Garden, FL)
- 45+ days ago
SUMMARY The Service Desk Manager oversees the daily operations and performance of the service desk team, ensuring efficient and high-quality customer support while adhering to organizational...
IT Application Support Specialist
- Orlando, FL (12 miles from Winter Garden, FL)
- 60+ days ago
- Orlando, FL (12 miles from Winter Garden, FL)
- 60+ days ago
Maschmeyer Concrete is currently seeking experienced IT Applications Support Specialists to join our team in the Tampa, Orlando, and West Palm Beach areas. This is a hybrid position, with time...
Demographic Data for Winter Garden, FL
Moving to Winter Garden, FL? Find some basic demographic data about Winter Garden, FL below.
Help Desk Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Manager Jobs in Winter Garden, FL
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Winter Garden, FL offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Network Infrastructure
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- BMC Remedy
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Consulting
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Coaching
- Policy Development
- Project Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Manager Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
Switching to a Career in Technology
As the hot field nationwide, technology is drawing in new people from all stages in their careers. If you’re interested in breaking into the industry, this simple four-step guide is for you.
Read article »