Help Desk Manager Jobs in Casselberry, FL

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-4 of 4 Jobs

Helpdesk Manager

  • Orlando, FL (8 miles from Casselberry, FL)
  • 17 days ago
  • Orlando, FL (8 miles from Casselberry, FL)
  • 17 days ago

A client of Insight Global is looking for a Help Desk Manager to help with the consolidation and transition of a Service Desk due to an acquisition....

Service Delivery Manager - Help Desk Services

  • Orlando, FL (8 miles from Casselberry, FL)
  • 25 days ago
  • Orlando, FL (8 miles from Casselberry, FL)
  • 25 days ago

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya's...

Service Desk Manager

  • Belle Isle, FL (14 miles from Casselberry, FL)
  • 45+ days ago
  • Belle Isle, FL (14 miles from Casselberry, FL)
  • 45+ days ago

SUMMARY The Service Desk Manager oversees the daily operations and performance of the service desk team, ensuring efficient and high-quality customer support while adhering to organizational...

IT Application Support Specialist

  • Orlando, FL (8 miles from Casselberry, FL)
  • 60+ days ago
  • Orlando, FL (8 miles from Casselberry, FL)
  • 60+ days ago

Maschmeyer Concrete is currently seeking experienced IT Applications Support Specialists to join our team in the Tampa, Orlando, and West Palm Beach areas. This is a hybrid position, with time...

Demographic Data for Casselberry, FL

Moving to Casselberry, FL? Find some basic demographic data about Casselberry, FL below.


Local
National
43,447
1,046
Medium

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Help Desk Essentials
This three day QA authored course is designed primarily for those who are starting out in the IT support career. Working on a help desk or service desk, this course will provide a strong...
Help Desk - Technician
To assist an individual seeking employment as a Help Desk technician, this program and associated workbook aims to provide an overview of the typical knowledge and skills required, without...

Title Synonyms

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Salary for Help Desk Manager Jobs in Casselberry, FL

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.

Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.



Highest Education Level

Help Desk Managers in Casselberry, FL offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Casselberry, FL
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%



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