Help Desk Manager Jobs in Litchfield Park, AZ
A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.
Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 3 days ago
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 3 days ago
Minimum of 5 years of experience in IT service management, with at least 2 years in a leadership role. Strong knowledge of IT service management frameworks, such as ITIL....
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 7 days ago
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 7 days ago
Strong knowledge of Windows and macOS operating systems. Familiarity with network protocols and troubleshooting techniques. Excellent communication and interpersonal skills....
IT Service Desk Manager, Central
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 23 days ago
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 23 days ago
Responsible for providing direct leadership to the IT Service Desk support functions at Mountain Park Health Center as well as business relationship management for IT customers. Essential...
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 30+ days ago
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 30+ days ago
We are seeking a Help Desk Manager to manage and support end users across multiple locations....
Application Support Specialist
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 45+ days ago
- Phoenix, AZ (19 miles from Litchfield Park, AZ)
- 45+ days ago
Our client is looking for a contract Application Specialist. This is a fully remote role. MST Hours. The Application Specialist is responsible for quickly and effectively diagnosing and resolving...
Remote WorkDemographic Data for Litchfield Park, AZ
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Salary for Help Desk Manager Jobs in Litchfield Park, AZ
Required or preferred licenses and certifications for Help Desk Manager positions.
Highest Education Level
Help Desk Managers in Litchfield Park, AZ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Manager position
- Help Desk Management
- VMware AirWatch
- Computer Science
- Design Patterns
- Client Support
- Puppet Software
- Systems Center Configuration Manager
- Problem Management
- Operating Systems
- Technical Troubleshooting
- Ansible
- IT Operations
- IT Service Management
- VMware
- Remote Support
- Application Support
- PostgreSQL
- IT Leadership
- Virtualization
- Backup
- Windows 10
- Zendesk
- Mobile Device Management
- Service Delivery
- MacOS
- Help Desk Support
- Microsoft Azure
- ServiceNow
- ITIL
- IT Support
- JIRA
- Installation
- Resolution
- Microsoft Office 365
- Microsoft Active Directory
- Continuous Improvement
- Information Technology
- Customer Satisfaction
- Technical Support
- Networking
- Operations Management
- Microsoft Windows
- Process Improvement
- Troubleshooting
- Implementation
- Customer Relations
- Prioritizing
- Driving
- Collaboration
- Documentation
- Mentoring
- Reporting
- Employee Development
- Interpersonal Skills
- Coaching
- Policy Development
- Sales
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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