Help Desk Manager Jobs in Glendale, AZ

A Help Desk Manager in the technology industry is primarily responsible for overseeing all operations and activities of the IT help desk. Their job roles include managing the help desk team, ensuring that clients and end-users receive appropriate assistance, tracking and monitoring service requests to ensure timely resolution, and maintaining service level agreements. They are also responsible for implementing innovative strategies to improve help desk performance, designing and delivering end-user training, and liaising with vendors, suppliers, and other IT personnel to resolve issues related to hardware and software systems.

Important skills for a Help Desk Manager include excellent technical knowledge, strong problem-solving skills, effective team leadership, and exceptional customer service orientation. They must also possess great communication and interpersonal skills to interact with diverse end-users and team members. Certifications like ITIL (Information Technology Infrastructure Library), CompTIA A+, HDI-SCA (HDI Support Center Analyst), and Microsoft Certified Professional (MCP) are advantageous for this role. Prior to becoming a Help Desk Manager, a person may have job roles such as Help Desk Analyst, IT Support Specialist, or IT Service Desk Technician.

1-10 of 10 Jobs

Application Support Specialist I (Remote)

  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 7 days ago
  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 7 days ago

Application Support Specialist I (Remote) We have an immediate need for a contract Application Support Specialist I. The Application Specialist is responsible for quickly and effectively...

Remote Work

Application Support Specialist

  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 7 days ago
  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 7 days ago

Our client is looking for a contract Application Specialist. This is a fully remote role. MST Hours. The Application Specialist is responsible for quickly and effectively diagnosing and resolving...

Remote Work

Application Support Specialist II

  • Avondale, AZ (14 miles from Glendale, AZ)
  • 14 days ago
  • Avondale, AZ (14 miles from Glendale, AZ)
  • 14 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for an...

Application Support Specialist I

  • Avondale, AZ (14 miles from Glendale, AZ)
  • 15 days ago
  • Avondale, AZ (14 miles from Glendale, AZ)
  • 15 days ago

U.S. - What we do matters By playing this video you consent to Google/YouTube processing your data and using cookies - Learn more. Position Description: CGI has an immediate need for a Application...

Service Desk Supervisor

  • Tempe, AZ (18 miles from Glendale, AZ)
  • 19 days ago
  • Tempe, AZ (18 miles from Glendale, AZ)
  • 19 days ago

Our Company OnePoint Patient Care Overview The Service Desk Supervisor is responsible for coordinating the efficient and effective operations of the Service Desk for OnePoint Patient Care. This...

Application Support Manager

  • Chandler, AZ (23 miles from Glendale, AZ)
  • 25 days ago
  • Chandler, AZ (23 miles from Glendale, AZ)
  • 25 days ago

Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...

Application Support Manager

  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 27 days ago
  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 27 days ago

Job Title: Application Support Manager Location: Block 23 What you'll do: The role will be responsible for developing and directing a team of application support engineers for Western Alliance...

IT Service Desk, Supervisor

  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 30+ days ago
  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 30+ days ago

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and...

Helpdesk Supervisor

  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 30+ days ago
  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 30+ days ago

Helpdesk Supervisor Helpdesk Supervisor remote type Hybrid locations Phoenix time type Full time posted on Posted Yesterday job requisition id JR202500180 Greenberg Traurig, a global law firm,...

Sr. Support Center (Service Desk) Manager

  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 90+ days ago
  • Phoenix, AZ (8 miles from Glendale, AZ)
  • 90+ days ago

Sr. Support Center (Service Desk) Manager Employment Type: Full Time, Mid-level Department: Information Technology CGS is seeking a Support Center (Service Desk) Manager to join our team...

Demographic Data for Glendale, AZ

Moving to Glendale, AZ? Find some basic demographic data about Glendale, AZ below.

Local
National
307,441
5,461
Large

Help Desk Manager Online Courses and Training Opportunities

iHireTechnology curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Udemy
Help Desk - Manager
To assist an individual seeking employment as a Help Desk manager, this program aims to provide an overview of the typical knowledge and skills required, without focusing on any one technology...
Udemy
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should...
Udemy
Help Desk Analyst
A verifiable Certificate of Completion is presented to all students who undertake this course. Present this certificate to the Project Management Institute (PMI) for 6 PDUs Your primary...
Register to search for more online courses. >>>

Title Synonyms

Users interested in this job title also searched for the following job title

Salary for Help Desk Manager Jobs in Glendale, AZ

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireTechnology research efforts.
Licensing / Certification

Required or preferred licenses and certifications for Help Desk Manager positions.

Highest Education Level

Help Desk Managers in Glendale, AZ offer the following education background
Bachelor's Degree
41.6%
Associate's Degree
17.5%
Master's Degree
17.5%
Vocational Degree or Certification
13.4%
High School or GED
7.2%
Some College
1.7%
Doctorate Degree
1.0%
Some High School
0.2%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Help Desk Managers in Glendale, AZ
6-8 years
40.0%
4-6 years
23.9%
10+ years
13.3%
2-4 years
11.2%
8-10 years
10.6%
1-2 years
1.1%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Help Desk Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

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