Help Desk Analyst Jobs in Quebec
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Client Analyst Location: Montreal, QC MISSION AND OBJECTIVES The Client Analyst (Analyst) is responsible and accountable for daily support and health of the production environment for multiple...
Windows Desktop Engineer (End Point Platform Management)
- Montreal, QC
- 5 days ago
- Montreal, QC
- 5 days ago
Required Skills Deep technical understanding of Windows operating systems up to and including Windows 10/11/Server 2019 Experience with Windows 10/11 Intune Modern Management....
We are looking for a Bilingual Help Desk Support Junior who will be responsible for treating incident and service request for customer equipment and Invoicing....
Representant de l'assistance technique sur le terrain / Field Technical Support Representative
- Montreal, QC
- 26 days ago
- Montreal, QC
- 26 days ago
You'll be involved in the repair of a variety of HP Print and Graphics Hardware and Personal Computers, as well as have exposure to networking products and operating systems....
Trading Production Support Engineer - Elite FinTech - $80,000-$130,000 CAD + Bonus
- Montreal, QC
- 30+ days ago
- Montreal, QC
- 30+ days ago
Job title: Trading Production Support Engineer Client: Elite FinTech Salary: $80,000-$130,000 CAD + Bonus + Excellent Benefits Location: Montreal / Hybrid Skills: Linux, Python, SQL, Front Office...
Title: Senior Managed Services Technical Support (Cyber Security Analyst) Department: Managed Services Revision Date: 3/11/2024 Location: Gatineau, QC Level: S3 Company Overview Comtech...
TypeContract12Mouths+ Onsite7450 Mile End Street, Montreal(H2R 2Z6) PayC$:60/h+ About the Role: We are looking for an IT Support Engineer to provide advanced technical assistance and ensure the...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
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Salary for Help Desk Analyst Jobs in Quebec
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Help Desk Management
- Computer Science
- Remote Desktop Protocol
- Hardware Support
- Systems Center Configuration Manager
- LAN
- Operating Systems
- Technical Troubleshooting
- Software Installation
- VPN
- DHCP
- IT Service Management
- Remote Support
- Application Support
- BMC Remedy
- DNS
- Windows 10
- TCP/IP
- Windows OS
- Windows 7
- Mobile Device Management
- MacOS
- VoIP
- Help Desk Support
- Network Administration
- ServiceNow
- ITIL
- IT Support
- Mac Skills
- Installation
- Resolution
- Customer Support
- Problem Resolution
- General Repair
- Microsoft Office 365
- Microsoft Active Directory
- Information Technology
- Customer Satisfaction
- Engineering
- Technical Support
- Networking
- Microsoft Windows
- Military Background
- Troubleshooting
- Implementation
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Problem Solving
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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