Help Desk Analyst Jobs in Quebec
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Ingenieur soutien technique d'apres-marche / MRO Shop Support Engineer
- Longueuil, QC
- 22 hours ago
- Longueuil, QC
- 22 hours ago
Date daffichag e / Date Posted: 2025-02-20 Pays / Country: Canada Emplacement / Location: LOC13060 7007 Chemin De La Savane,Saint-Hubert,Quebec,J3Y 8Y9,Canada Titre du poste: Ingenieur de support...
We are seeking a talented individual to join our IT Support team at Marsh as a Senior Analyst - IT Support. This role will be based in Montreal office. This role has a requirement of working...
Application Support Analyst (With SWIFT and Cash Management transaction) Duration:- 12+ Months Contract (With Possibility of extension) Location:- Montreal QC (Hybrid) Working hours are from...
TypeContract12Mouths+ Onsite7450 Mile End Street, Montreal(H2R 2Z6) PayC$:60/h+ About the Role: We are looking for an IT Support Engineer to provide advanced technical assistance and ensure the...
Senior Managed Services Technical Support (Cyber Security Analys
- Gatineau, QC
- 26 days ago
- Gatineau, QC
- 26 days ago
Title: Senior Managed Services Technical Support (Cyber Security Analyst) Department: Managed Services Revision Date: 2/12/2024 Location: Gatineau, QC Level: S3 Rate of Pay: $65,000 - $80,000 CAN...
Help Desk Analyst Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job title
Salary for Help Desk Analyst Jobs in Quebec
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Quebec offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Help Desk Analyst Related Career Advice Articles
5 IT Jobs to Help You Get Started in the Technology Industry
Want to learn more about technology jobs? Wondering how to become a developer? Check out our guide to top IT jobs and computer science careers.
Read article »
How to Become a Software Developer
Find the answers to the questions you have about how to become a software developer, including how long does it take to become a software developer and what does a software developer do.
Read article »
How to Create a Tech Portfolio for Your Next Job Interview
Learn how to Impress recruiters and show off your best work with these tips for creating a powerful tech portfolio.
Read article »