Help Desk Analyst Jobs in Halifax, NS
A Help Desk Analyst plays an integral role in managing technical difficulties that affect operations in the technology industry. Their daily responsibilities may include evaluating and resolving issues related to computer systems, hardware, software, and networks. They are expected to provide technical assistance and support, troubleshooting problems, and guiding users through corrective steps. They may also be tasked with the installation, modification, and repair of computer hardware and software. They're responsible for maintaining documentation of issues and contributing to the knowledge base to streamline future problem resolution.
Important skills for a Help Desk Analyst include strong problem-solving capabilities, excellent communication skills, and a deep understanding of computer hardware, software, and networks. They should be able to handle multiple tasks and prioritize accordingly. Certifications such as CompTIA A+, ITIL Foundation, or Microsoft Certified: Azure Fundamentals are highly valued. Prior to becoming a Help Desk Analyst, a professional may hold roles such as IT Technician, Computer Operator, or IT Support Specialist which provide foundational technical and customer service skills necessary for the Help Desk Analyst role.
Job Summary Job Description What is the opportunity? Coordinates production support activities for all major systems and related subsystems to ensure the integrity of computer-generated data....
IT Infrastructure Support Specialist
- Dartmouth, NS (4 miles from Halifax, NS)
- 13 days ago
- Dartmouth, NS (4 miles from Halifax, NS)
- 13 days ago
Advanced knowledge of Microsoft Windows desktop operating systems and Microsoft M365. Experience with Intune for device management....
Customer Service / Technical Support Representative, Onsite (NA) - Canada
- Dartmouth, NS (4 miles from Halifax, NS)
- 28 days ago
- Dartmouth, NS (4 miles from Halifax, NS)
- 28 days ago
Job Title: Customer Service / Technical Support Representative, Onsite (NA) - Canada Job Description Title: Customer Service / Technical Support Representative (On-Site) Location:...
Help Desk Analyst Online Courses and Training Opportunities
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Salary for Help Desk Analyst Jobs in Halifax, NS
Required or preferred licenses and certifications for Help Desk Analyst positions.
Highest Education Level
Help Desk Analysts in Halifax, NS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Help Desk Analyst position
- Remote Desktop Protocol
- Systems Center Configuration Manager
- Computer Science
- Technical Troubleshooting
- Hardware Support
- Software Installation
- Operating Systems
- LAN
- VPN
- IT Service Management
- Remote Support
- BMC Remedy
- Windows 10
- Windows 7
- DNS
- TCP/IP
- Application Support
- Windows OS
- MacOS
- Mobile Device Management
- VoIP
- Incident Management
- Network Administration
- Help Desk Support
- ITIL
- ServiceNow
- IT Support
- Mac Skills
- Apple iOS
- Microsoft Active Directory
- Customer Support
- Information Technology
- Resolution
- Installation
- Problem Resolution
- Engineering
- General Repair
- Microsoft Office 365
- Technical Support
- Networking
- Customer Satisfaction
- Affirmative Action
- Microsoft Windows
- Military Background
- Implementation
- Troubleshooting
- Prioritizing
- Written Communication
- Telephone Skills
- Collaboration
- Documentation
- Reporting
- Education Experience
- Inventory Management
- Microsoft Office
- Microsoft Excel
- Problem Solving
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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